Vodafone India — incorrect sms charges

Address:

Lucknow, Uttar Pradesh, 226016

Hi

I am a vodafone customer and my whole family is using your connection.
For last month bill i got incorrect sms charges on unknown number and my bill exceeded, i don't know how, as soon i received message from vodafone i called and asked to cancel the charges so the representative told when the bill will be generated charges will be right-off, now the bill shows for rs 5312.82.

Today i called and rep was not not trying to understand the problem she said these are charges u have to pay and when i asked her to call the supervisor she said no one is available.

And now my calling have been barred.