Vodafone India — International roaming

Hi

I activated i-roam free international roaming pack at INR 575 for 1 day on 21 Feb 17 8:47 PM few hours before my visit to UAE on my prepaid number via vodafone website and got this message.

Your recharge of Rs. 575.0 using Vodafone Eshop is successful and your payment ID is HHMP[protected]

After that I called customer care (spoke to 4 customer care guys) and no body seems to be aware of this new pack offer which is there in vodafone website. Infact one guy finally told me that he will reverse the amount as the service is already active on 21 Feb 17 and roaming pack will get disconnected post 1200 Midnight. So he told me to activate again after 1200 Oclock on 22 Feb to avail roaming for 22 Feb.

Bases on this I activated this pack again
at 1:22 AM on 22 Feb just before my flight and got this messages.

Your recharge of Rs. 575.0 using Vodafone Eshop is successful and your Payment ID is HHDF[protected].

Rchrg of MRP Rs575.0 on 22-Feb-17 successful.Tlktime rcvd Rs4.1, STax Rs75.0, AccessFee Rs495.9, New Bal Rs408.69.TransID KA[protected].Dial *111# for a/c info

IR 575 pack is now active and is valid for 1 Days. For applicable rates send SMS IROAM1 to 199.For applicable Country send SMS PACK Country Name to 199.

I landed in UAE but my sim is not registering to either Etisalat or Du network, because the roaming is not activated despite buying the pack and getting the message.

The biggest irony is that the vodafone website talks of activating the i-roam free international roaming pack as per future travel date, but that option is not there, the moment you charge Rs. 575 it simply gets activated immediately when I don't want the roaming service for that day and want it for the next day as per my travel date. So I had to do recharge twice one on 21st Feb then reverse it and again charge on 22nd Feb. In spite of this I am still getting roaming activated for 22 Feb when I needed it most.

Vodafone pls prepare well first before launching such new packs and its a pity that I trusted u and ur website offer and recharged the new i-roam free offer instead of going for regular roaming activation.

I am very unhappy customer because of this issue as I am struck in a foreign land without connectivity, when I need it most. This I am writing thru hotel Wi-Fi access.

Pls help in urgently activating my international roaming as I m struck here without phone access.

Regards
Imran.