Vodafone India — internet balance and bad experience with customer service

Address:

Pune, Maharashtra

Hi

My name is trupti salunke. My number is [protected]. I have been using your network since very long time. But i never experienced this bad service of yours. I checked my internet balance it was 978 mb at 16.20 today. I wanted to watch a movie so i started searching and suddenly i received a text from you guys that i have used 50% of my data. So i was shocked and checked my balance it was not even 50% in my account it was just 238 mb remaining. So i started calling your customer service. First agent who spoke with me he was not able to give me any kind of explanation about it. So i asked him to transfer my call to his senior. He put me on hold and disconnect the call. I called up again then the second agent did the same thing. And i had to call again. I spoke with ruturaj. He told my usage for 157 mb. Which i accept. I asked him about the remaining usage he just said that i have used around 500 mb. I told him i haven’t use my internet since morning i woke up by 4.20 and just wanted to watch movie so i connected my ipad with my phone. And i was searching for a movie and within a 5 minuets i received a text about 50%. I asked him to transfer my call to his senior. I spoke with akshay. Even he was unable to give the information and kept on saying i have used up all my data and i have no balance left. I was shocked again because when last time i checked there was 235 mb left and i was calling your customer service. Since then i haven’t used internet and akshay told me the i have no internet balance. When i asked him about it he disconnected my call. I have a very bad experience with vodafone. And i want something to be done on this.

Thank you