Vodafone India — internet data used automatically and no proper response from customer care

Address:	380055
Website:	www.vodafone.in

Hello sir,

Myself tahir mirza, my vodafone cellphone number is [protected].

I recharged my vodafone 199 recharge around may 27th, yesterday my data pack which i didn't use much still got exhausted and when i had a word with customer care representative i was given reply that i used it. I waited for my new updated data balance for today which i normally get around 12.30 am. But without using any data still it showed exhausted. For the same when i called customer services of vodafone gujarat the i received response as below :

1st call around 4:42 am : call went up to 3 mints but no one responded.

2nd call around 4:45 am : the csr listed to my complain and he was not able to help me out and ask me to remain on hold, which was a 14 min hold and never came back wherein he promised to transfer the call to senior supervisor.

3rd call around 5:00 am : no one responded.

4th call around 5:00 am : no one responded.

5th call around 5:00 am : no one responded as it was since last 2 times.

I am in roaming here in delhi / harayana and having big issues with these type of irresponsible response from these customer care representatives.

Is this the way they work, they also looked sleepy and having no interest in no mood of helping me or any customer. Are they not provided with proper training or they are just dumb. I am a customer of vodafone now for more than 10 years.

I would like you to take very strict actions against those ccrs. I am very disappointed with this kind of behavior and would like to take legal actions and fir against company and ccrs.

Very disappointed,
Tahir mirza
[protected]