Vodafone India — mini store in kamothe unprofessional behaviour

Address:

Mumbai City, Maharashtra, 410209

Hello,

I visited vodafone mini store in kamothe (Sec 36, navi mumbai, 410209) on 12th march, 2018 for postpaid to prepaid connection.

I visited shop at 6.30 p. M. And there were only 2 customers before me, but for my knowledge executive informed i am on waiting list and it will take 1.5 hrs as there are customers in queue. He asked me to revisit at 8 p. M. But i insisted him that i will wait as i could see only 2 customers. He asked me to wait as per my wish stating that server is too slow.

1) 1st customer postpaid to prepaid took hardly 10 mins

2) 2nd customer has two numbers to be done but he went out to withdraw cash for mobile bill payment

3) in the meanwhile i requested executive to start processing my request but he started making excuses. First he told me prior customer process will take one hour which is silly excuse. It seems he wasn't bothered at all. Later i requested him once again as knew this process doesn't take so much time.
After few mins he said he don't have enough balance to pay my mobile bill, in return i told him i will pay pending bill online. So he was ok with it. Again after few mins he told that he won't be able to processing request before 8 p. M. As the shop will be closed and also it will take time to generate bill.. This was sheer excuse.. He was not interested in my request at all.. Also he charged rs. 50 for new sim and was forcing customer to buy 600rs. And above package for 3 months which i denied him i initially. Finally i left the store as he was being rude and unproessional.

Can u pls clarifyon this and take strong action against this as i see vodafone mini stores in kamothe just want money in percentage..

Also note that 2 days back i have done postpaid to prepaid connection for another number from different mini store and it hardly took 15 mins.

I need immediatw action on this.

Thanks,
Smita