[Resolved]  Vodafone India — mobile outgoing service disconnected instead of having sufficient talk time balance

Address:

Kolkata, West Bengal, 700026

Myself, santanu bhattacharyya, a prepaid customer of vodafone since march 2016. Suddenly on 23/11/2018 i had received a notice / message from their customer care that plan validity of my sim card would be expired after 25/11/2018 if i do not recharge with mrp 35/-. Please be noted since i have a talk time balance of rs 37.42 with plan validity till 2024, i hadn’t recharge with additional mrp 35/- and they have withdrawn all the outgoing facilities (Call / data / message) after 3 days i. E. On[protected].

While complaining with their customer care they told that vodafone decided to change /reduce the validity of sim card committed/agreed by them during offering of new connection / porting of all pre-paid customers who do not have unlimited prepaid plans, thereby my outgoing services has been de-activated from[protected] in-spite of having balance of rs.37.42.

While complaining to appellate authorities of vodafone they also told the same that customers without having unlimited packs will not be able to make o/g calls even they have talk time balances but to recharge forcefully buying additional service validity recharge packs of mrp 35/- on every alternate 28 days.

Even the customers cannot purchase those service validity recharge packs using / debiting their existing talk time balances.

Now after 10 days of outgoing service disconnection they are threatening to withdraw the incoming facilities also after forfeiting of rs.20/- from my talk time balances, if i do not buy additional service validity recharge packs of mrp 35/- on every alternate 28 days within[protected].

Can trai become helpful in favour of the customers against the above breach of trust / agreement of these service providers and impose requisite directions to them so that customers get their connections restored.