Vodafone India — my mobile services has been de-activated without notice and asking me rs. 1,00,000/- to activate the same.

Address:

Vodafone Idea Limited, Mumbai City, Maharashtra, 400067

To,

Telecom Regulatory Authority of India (TRAI) and also To Whom It May Concern:

Dear Sir or Madam (and the Hon'ble Authorities)
Greetings!

Since I am unable to get a helpful response from Vodafone IN, I am turning to you as a last resort. This complaint is for regarding my mobile number [protected], which I have this premium purchased in 2013 by paying huge amount and its current market value is around one lakh rupees. In and around August 2018, I have done MNP of my mobile no: [protected] to Vodafone India (Mumbai) from Airtel (Mumbai) as I was facing some network issues in my area.

The outgoing and incoming calls have been restricted on my number [protected] by Vodafone without any notice. In and around June 2019, I was unable to recharge above mobile number via Paytm. I tried several times but failed. Then I visited Vodafone Store - Mahavir Nagar, Mumbai – 400067, there I share my experiences with the one of the Vodafone executives and he told me that he has raised the complaint to the technical team and your number will be activated in next 48hrs.

Since then, I have confronted them on several occasions through calls and my personal visits to the Vodafone store, but my requests have been ignored. When I ask their customer service team over a call to enforce and expedite my case, they say they will, but they do nothing.

The outgoing and incoming calls have been restricted on my mobile number till date which I am using since 6 years.

On one occasions, Vodafone customer service team has shared the email address of their higher authorities and asked me to write them. On 8th August 2019, I have written an email to Appellate.[protected]@vodafoneidea.com but to my shock, they replied to my email and informed me that they have permanently de-activated my mobile number [protected] without any prior intimation and also asked me to pay Rs. 1, 00, 000/- (One Lakh only) to activate the service on my number. How can I pay Rs. 1, 00, 000/- for my own number. This is a loot from these corporate goons.

I have again mailed them asking why they de-activated my number without any noticebut to utter dismay they never replied to my last email till date.

I write you in the hope that you can persuade and ask Vodafone India Customer Support Team to honor all the terms of its terms and condition. On numerous occasions I have tried to discuss the situation with the Vodafone customer support team through calls and personal visits, but they are unwilling to cooperate. In short, I cannot solve the problem myself, and I want to avoid hiring a lawyer unless it becomes absolutely necessary.

I can enclosing the copy of the email from Vodafone Appellate Team to this mail proving that Vodafone Customer Support team has violated their terms and condition on several occasions and started unfair trade practices by charging Rs 1, 00, 000/- to activate my mobile number which they de-activated without any prior intimation. Unfortunately, this regrettable performance reflects poorly on their entire corporation but they doesn’t care for anything. I request your assistance in resolving this problem. If I can supply any other information, please call me at +91-[protected]; +91-[protected]

I trust you and your organization will look into this matter and see that proper action is taken to uphold the law and preserve the beauty of your organization. I will gladly do what I can to be of assistance.

Regards,

Deepak Sharma

Email: [protected]@gmail.com

Begin forwarded message:

From:
Subject: I am unable to recharge my Vodafone number [protected]
Date: August 10, 2019 at 12:16:17 PM GMT+5:30
To:

Hello Deepak,

We appreciate you reaching out to us. My name is Sneha and I will be assisting you today regarding reactivation of your Vodafone number [protected].

I would like to assure you that you are an extremely important customer for us and we value your association with us.

I tried to contact you on your alternate number [protected] but contact could not be established.

As per TRAI guidelines, a prepaid number will be deactivated if there is no usage through outgoing or incoming calls (Voice/data) or outgoing SMS on the number.

At Vodafone, we believe in keeping you informed at all times about your number. We send out an SMS regarding barring of services due to non-usage, before the deactivation is made. Once a number is deactivated, it is released into the market and becomes available to other customer.

I would like to inform you that as per your mail I check in our system and found that the number is available in market.

Also, I would like to inform you that the number is available and costing is Rs.100000/-.

Cell Number
Price
[protected]
Rs.100000/-

For more detail information kindly visit to our nearest Vodafone store with valid documents.

Kindly refer below link, for addresses of Vodafone stores in Mumbai.

https://www.vodafone.in/help-support/store-locator

Also I would like to inform you that please carry the following documents with you.
·Address proof (POA)
·Photo ID proof (POI)
·1 passport size photograph

Please carry your original documents for verification purpose. Also, below is the link for list of acceptable documents for POI and POA

https://www.vodafone.in/discover/get-started/proof-of-address-and-identity-national

The interaction number for your future reference is [protected].

I hope, I was able to address your concern regarding reactivation, adequately. Please reply to this email if you have any questions and I will be glad to assist you.

Manage your Vodafone account on the go with this must-have App. Pay bills, Recharge, activate data packs/VAS and much more. Download from www.vodafone.in/ch1

Don’t forget to explore “My Vodafone App”, to know more about your billing details, recharge status, data usage, VAS, roaming services & much more! Power to you!

Thank you,

Sneha Yadav
http://www.vodafone.in/

On 8/9/2019 6:01 PM; From: [protected]@gmail.com; To: appellate.[protected]@vodafoneidea.com; ; ?CC: ; Subject: Re: I am unable to recharge my Vodafone number [protected];
I have not received any such barring messages from your end.

On Fri, 9 Aug 2019 at 5:57 pm, wrote:

Hello Deepak,

We appreciate you reaching out to us. My name is Akshay and I will be assisting you today regarding reactivation of your Vodafone number [protected].

I would like to assure you that you are an extremely important customer for us and we value your association with us.

I tried to contact on your alternate number [protected] and [protected] dated 09/08/2019, however unable to get in touch with you.

As per TRAI guidelines, a prepaid number will be deactivated if there is no usage through outgoing or incoming calls (Voice/data) or outgoing SMS on the number.

At Vodafone, we believe in keeping you informed at all times about your number. We send out an SMS regarding barring of services due to non-usage, before the deactivation is made. Once a number is deactivated, it is released into the market and becomes available to other customer.

I would like to inform you that as per your mail I check in our system and found that the number is available in market.

Also, I would like to inform you that the number is available and costing is Rs.100000/-.

Cell Number
Price
[protected]
Rs.100000/-

For more detail information kindly visit to our nearest Vodafone store with valid documents.

Kindly refer below link, for addresses of Vodafone stores in Mumbai.

https://www.vodafone.in/help-support/store-locator

Also I would like to inform you that please carry the following documents with you.
·Address proof (POA)
·Photo ID proof (POI)
·1 passport size photograph

Please carry your original documents for verification purpose. Also, below is the link for list of acceptable documents for POI and POA

https://www.vodafone.in/discover/get-started/proof-of-address-and-identity-national

The interaction number for your future reference is [protected].

I hope, I was able to address your concern regarding reactivation, adequately. Please reply to this email if you have any questions and I will be glad to assist you.

Manage your Vodafone account on the go with this must-have App. Pay bills, Recharge, activate data packs/VAS and much more. Download from www.vodafone.in/ch1

Don’t forget to explore “My Vodafone App”, to know more about your billing details, recharge status, data usage, VAS, roaming services & much more! Power to you!

Thank you!

Akshay Ghate
http://www.vodafone.in

On[protected]:22 AM; From: [protected]@gmail.com; To: [protected]@vodafoneidea.com; vodafonecare.[protected]@vodafoneidea.com; Appellate.[protected]@vodafoneidea.com; nodal.[protected]@vodafoneidea.com; ; ?CC: [protected]@vodafoneidea.com; ; Subject: I am unable to recharge my Vodafone number [protected];
Dear Vodafone Team,

I am unable to recharge my Vodafone mobile number [protected]. There is some server issues with the same. I have visited twice to the Vodafone Store earlier this month but no resolution provided.

Kindly look in matter immediately and restore the services immediately.

Regards,
Deepak Sharma
Mobile: +91-[protected]; +91-[protected]
Email: [protected]@gmail.com

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