Vodafone India — negative balance in vodafone

Address:

560066

Hey all,

I am a victim of the same problem. I recharged my phone with rs 509 and after couple of days my sms stops. After calling customer care i was informed that due to negative balance, i am not able to send any sms. I have spoken to somya and asha from the customer service department, and both tried to convince me with stupid logic. When they had no logic they would replace with the version "vodafone procedure". Vodafone is cheating people like anything.
When i asked for the reason, they said that a sms was sent from my number at 3 am. I asked for the number to whom i have sent the mms, they said as per customer security they cannot provide. So, they denied to provide me the number to whom i have sent mms from my phone... Height of stupidity.

I asked when i am recharging with 509, why should i be bothered about my main balance again? They have no logic, but to fill in "as per vodafone procedure"

I asked, when my main account balance was 0 - why did the network even permit sending the mms or any calls? There is no automatic system to bar the calls? - reply is they cannot restrict customer requirements.

I asked if i was notified with a message or a call, that my account balance is zero. She kept silent... Which means "no" and they are at fault.

For every thing this to ladies kept on telling either "negative main balance" and "vodafone procedure"

I do not understand, what kind of service is this. I will take this up legally and all vodafone is at fault. I have the recording of the conversation as well. Would be great if this forum highlights it or i lone have to take this up. Would be helpful if the other victims also joins me.