[Resolved] Vodafone India — online transaction has been declined but payment status is successful at paytm app

suhasraj

from Bengaluru, Karnataka

Address:

AVG palm terraces flat No. 209 Uttarahalli main road channasandra rr nagar 560098, 560060

I was trying to order Vodafone prepaid sim through online and while making payment through Paytm, i got a payment declined message.

Transaction ID

20191211111212800110168599102429101

But transaction has been marked success in Paytm

Order ID [protected] paid to VPRKARNeo amount 647 INR

The amount has been not reversed yet.

Sorry! We could not process your payment.

Below are your order details:

Mobile Number

[protected]

Plan

647

Status

Payment Failed

Transaction ID

20191211111212800110168599102429101

Payment Amount

647.0/-

Payment Mode

Online

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jan 18, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal