[Resolved] Vodafone India — outgoing & incoming barred

Hemant K Parmar

from Valsad, Gujarat

Address:

Valsad, Gujarat, 396001

Dear sir,
I am a customer of vodafone india prepaid (Gujarat). My number is [protected]. Many time ago i have recharged with a life time validity.
But recently my outgoing calls are barred & incoming will also barred from 21 dec 18. I am receiving sms from vodafone that you have to recharge for every month to active your connection. I called to 198 for my complaint but customer executive told me that i have to recharge with minimum 35 rs for every 28 days to continue my services. As of now i am having the balance of rs.97 so there is also no problem of some minimum balance, how can they block my calls.
Why should i recharge for validity because my number has a lifetime validity. Company has already provided me lifetime validity earlier.
Now in 2018 company is changing the rule of validity. This is fraud.

Request you to help me & people like us from this problem.
Awaiting your kind & early reply.

Thanking you
Vodafone india user
Hemant k parmar
Gujarat.

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Jan 20, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Vodafone India Customer Care's response Hi Hemant!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

Dec 23, 2018

Updated by Hemant K Parmar Dear Sir,

I have also recharged with Rs.998(Approx) for lifetime validity some years ago. But as of now Vodafone has stopped my Incoming Calls also from 21.12.18, that is not fair.
Vodafone don't want to active my service in any way, instead of I have already paid for my lifetime validity.
So I request you to do the needful in this matter.

Hemant Parmar
[protected]