Vodafone India — outgoing service disconnection notice in-spite of having sufficient talk time balances

Address:Kolkata, West Bengal, 700026
Website:www.vodafoneidea.com

Myself, sunil bhattacharyya, a prepaid customer of vodafone having two connections since march 2016. Suddenly on 30/11/2018 i had received a notice / message from their customer care that plan validity of my sim cards would be expired after 11/12/2018 & 12/12/2018 respectively, if i do not recharge with mrp 24/-. Please be noted since i have a talk time balances of rs 140/- & rs.160/- with plan validity till 2024, i havn’t recharge with additional mrp 24/- till date.

While complaining with their customer care they told that vodafone decided to change / reduce the validity of sim card committed/agreed by them during offering new connection / porting of all pre-paid customers who do not have unlimited prepaid plans, thereby my outgoing services would be de-activated after 11/12/2018 & 12/12/2018 respectively in-spite of having balance of rs 140/- & rs.160/- respectively.

While complaining to appellate authorities of vodafone they also told the same that customers without having unlimited packs will not be able to make o/g calls even they have talk time balances but to recharge forcefully buying additional service validity recharge packs of mrp 24/- on every alternate 28 days in spite of having talk time balances otherwise their outgoing services will be de-activated.

Even the customers cannot purchase those service validity recharge packs using / debiting their existing talk time balances.

The customer care people are also threatening to withdraw the incoming facilities also 15 days after outgoing service disconnection after forfeiting of rs.20/- from my talk time balances, if i do not buy additional service validity recharge packs of mrp 24/- on every alternate 28 days.

Can trai become helpful in favour of the customers against the above breach of trust / agreement of these service providers and impose requisite directions to them so that customers get their connections continued.
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Vodafone India customer support has been notified about the posted complaint.
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