Vodafone India — Over Billing on account of International Roaming

From:
Shailesh Burde
Phone : +[protected]

Dear Sir / Madam,

This is to bring to your notice that:

1. I requested for deactivating of the international roaming upon my return from China in the month of January 2016.
I received a text message from VX-VFCARE that the international roaming is deactivated from 14th January 2016.

2. In spite of this I have been charged Rs. 149 per month regularly since then. Unfortunately I did not look into details of the billing and have been paying the bills regularly.

3. I noticed this in the month of December 2016, and I lodged a complaint at Vodafone customer care (198) on 19th December 2016. The service registration number is[protected]. I was promised that the over billing of Rs. 149 per month for the 10 months (February to November) will be remitted back to me shortly after I receive a phone call from the service department. I did receive a call, a couple of days later asking about the authenticity of the case. I replied and I was assured that the my request will be considered at the earliest.

4. As I did not receive any intimation of closing of the case till 16th of January 2017, I again called 198 and enquired about the status of the complaint registered via[protected]. After some discussions, I was again told that the sum would be credited to me and I was given a new service registration number[protected].

5. Till now I have not received any information about the above two conversations with your customer care staff.

6. Till such time I will be with holding the bill payment, because the over-billing amount is more than the bill amount. I am receiving test messages to make a payment towards December months bill. I shall not make a payment till I hear from you and please do not hold me responsible for this delay in payment. I have been making regular payments up to November 2016 bills.

Best Regards,
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Comments

I am unable to recharge with any special offers or bonus card for my mobile no [protected]. I visited your Vodafone store : Thane 2 yesterday and today.
Nobody able to help or answer properly at store. Response was very poor.
Please resolve issue urgently.
Store mein koi b kaam ka nhi hain, kam se kam 40-45 min k bad hi no ata he
abi mujhe bada plan Lena he toh bolte he k tum khud mail karo toh hoga, arey maine pahile waha se hi kiya tha woh bolte ab nhi hoga.pahile b service thik nhi wajah se Maine 7 postpaid ko prepaid banaya tha lekin wapus postpaid kiya par ab lagta company hi change kare
Dear sir
I realy want to know the detailed bill for the last 6 months for my prepaid vodafone connection . My number is [protected].
Its urgent and hoping for ur reply as soon as possilble my mail id.
email:- tuphan.[protected]@gmail.com
mob.-[protected]

Thanks & Regards.
Tuphan Nagar
Jhalrapatan. (Rajasthan.)
mob.[protected]

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