Vodafone India — pathetic customer care, false and unaccountable

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.vodafone.in

Hello sir/mam

I am bijit chakraborty from noida,

I requested for address change as on 16th july 2108, since then there are end number of excuses for delay and request to wait for one day/two days. Each time i get in touch with the live chat agent, they request to wait till day end, i have been totally harassed, either by misplacing the documentation or stating there is technical fault.

My address is not changed yet after i so much o[censored]nderstanding and waiting from my side.

Corporate care agents call me and state there was some issue, it will not be repeated in future, waited till 31st of july as i needed to submit the address proof,

It was not changed on 31st, i contacted live chat agent, and they said, we have escalated the matter with high priority to the team and actions were also taken for the executive and it will be changed within 15:30 hrs on 31st. They requested to wait for one last time till 31st of august.

Same was on 1st august, again same thing, they requested to give them a last chance. And positively everything will be done by eod.

Live chat agents : jeejo, kanishka, etc…. There were 4- 5 agents

Till now there has been no changes, after i submitted the documents 3 times (Same document) as they kept on asking. – please refer to the emails thread below. (Documents were misplaced, due to no accountability).

Also check the emails from since 16th july to vodafone corporate care – [protected]@yahoo.co.in,
Phone number - [protected]
Name - bijit chakraborty

New address : tower – s, flat 1405, amrapali princely estate, sector – 76, noida 201301.

As i also received an apology email dated 23rd and 27th of july and was told everything has been approved and it will be taken care.

I am fed up now, today is 2nd august. And it has been a complete harassment. I had to submit the address proof before 1st august for which i am already in major loss. Who will take care of it??? Your request and apology???

I will again receive an apology email stating i understand your concern!!!

I do not wish to receive any understanding and apology. If this is the service you are providing for a small request, for other issues, you raise a false ticket and close it always.

This is what you guys do for a simple request, who will compensate for my time and mental harassment.

Do i have to keep on mailing and chatting and speaking with vodafone for every small issues, previously i complained for network issue, which could not be properly handled and took two months, again billing issue, and now this small request since 15 days.

Tell me why shall i continue with vodafone and not take this matter to legal and social??

Pathetic and unrealistic, false promises, false assurance, harassment!!! Not at all accountable.

What did i get from all this!!!

I am forced to send a legal notice and tweet on your service and also post on social networks. It costed my business. Trusting you was my fault.

Thanks
Bijit