Vodafone India — Poor customer service

Address:Parbhani, Maharashtra, 431401

Complaint is regarding the poor customer service at Vodafone office, shivaji nagar, parbhani. The employees over there do not take their job seriously and are hardly any helpful to any of the query. This has been going on since last four months. They say to come the next day but will never get it done. They even encourage us to ignore the bill cycle and tell us that they can get us a concession on the bill. All we want is to convert our postpaid SIM cards to prepaid.
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My son Romit Mehta with vodaphone no [protected] has lost his sim card in Ethiopia, Africa as he is there for 6 months. I am his father Arun Mehta carrying Vodaphone cell no [protected]. Despite I have authority from him along with aadhar card your service centre are not issuing duplicate sim card to me quoting that person will have to come.
You will appreciate that it is not possible for Romit Mehta to come India just to collect Sim card. I had even requested that it may be sent at his home address if not possible to hand over but again response is very routine.
I am unable to appreciate when on authority letter one can make transaction of crores where is the problem of handing over sim card.
I am a class I Government Gazetted officer with Indian Railways holding a post of state secretary level and understand my liability well.
One of Romit colleague is in India for few days and shall leave for Ethiopia on Sunday, i shall be grateful if you can help in this regards and issue duplicate sim card on no [protected]
I am ready to give any undertaking also.
In facr Romit mehta himself had sent 3 mails requesting Vodaphone to hand over the sim to me i.s. his father as he is in abroad and cannot come
Arun Mehta
A/8, Nirmal Park,
Railway Officers Flats,
Byculla (E) Mumbai 400027

Vodaphone Cell no [protected]

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