Vodafone India — Post paid bills - unnecessary internet charges

Address:

400066

Dear JP Mundkur,

Requesting you to help me to resolve this problem
I have been visiting Vodafone store, taking over phone with Vodafone customer service, sending endless emails to Nodal office and corporate mail id since last 4 months.
Despite of several request this ppl are not even bothered to revert back. Charging for unnecessary bill.
I am tired now, pls help. They have barred my outgoing since last more than a month, incoming has been barred, getting thousands of calls for making bill payments, I have explained this issue to more than 50 ppl in last 4 months and sent more than 100 reminder mails, what should I do to get it resolved.

Regards,
Nisha Rathod
[protected]
Nisha.[protected]@gmail.com

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 19 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 19
Don’t you understand pain of others?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:28 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 18 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 18
Are you guys ever going to reply?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 17 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 17

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 16RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:55 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 15RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017, today is 17th April

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:54 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: FW: Reminder 12RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 14

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 11RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 11

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 10RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 8RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:32 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 7 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 10
Pls call
M continuously calling on [protected], no one is bothered to answer.

Now my incoming is also barred.

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 3:33 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 6 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5
Pls call

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 8:32 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5

There is no update on this? What the hell is this?

Check the attachment, I had got a call from this number.. resolve it asap.

I have already stopped us [protected].. same issue with this number also.

I wont make payment for anything.

Its just I am using[protected] since last 8-9 years..
Any way If not getting resolved today I am not going to make any payment.. will simply throw away this sim card.

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 2:35 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 1:43 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call, I need a bifurcation, why the hell should I Pay 1120?

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 12:01 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reply is awaited

From: Nisha Rathod-OCP
Sent: Friday, April 14, 2017 2:04 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

As per my conversation with someone in Vodafone, he said my outstanding was 248 Rs,

Can you psl give me bifurcation for 1120?

Its urgent and activate my outgoing.

Its barred since last more than a month now.

Do you ppl understand that.. ?

How useless can be you ppl.

Since last 3 + months I am following up and I am bloody tired of you ppl.

Call up and talk atlest.

In a day I get 10 different calls and they all say different things.

What nonsense is going on, even if reporting to nodal office there noresult.

Pls deactivate this number and also I have other 6 connection on my name which I would like to deactivate.

You ppl are good for nothing, you can jus loot customers.. and can frustrate them.

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Friday, April 14, 2017 1:29 PM
To: Nisha Rathod-OCP
Subject: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
As per our earlier communications, we once again wish to confirm that we have already passed necessary reversal amount on your above mentioned number and the same has been adjusted against your amount due.
Post the confirmation we have also informed you about your outstanding amount in below trail mail.
Further we wish to inform you that, we are unable to process your request for reversal towards the same.
Further there is an outstanding amount of Rs.1120.14 on your account which need to be paid for the bill dated 04/04/17.
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]

Thank You!

Anjali Singh

Website: www.vodafone.in

On[protected]:28 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; Corporate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Reminder 2

From: Nisha Rathod-OCP
Sent: Thursday, April 13, 2017 9:40 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 1

From: Nisha Rathod-OCP
Sent: Tuesday, April 11, 2017 11:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I need a revert on this, I got a call from someone on Friday 7th April, 2017 and he said your o/s is 250 Rs. as per my calculation it is 149.
I was supposed to get a confirmation call, haven’t got any, top of that my outgoing is barred from 10th of march, 2017, I am not going to pay 75 Rs + Service Tax.
Can you pls resolve this asap, I am pissed off and I mean it.

From: Nisha Rathod-OCP
Sent: Friday, April 07, 2017 10:50 AM
To: 'nodal.[protected]@vodafone.com' ; Corporate Assist (MUM-NE), Vodafone India
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

This is the final email I am sending for settlement of this dispute, if you are not able to resolve pls take this as a request to discontinue my all 6 connection of Vodafone.

It’s not my mistake if you guys do not have proper system and for god’s sake pls stop harassing customers for no reason. Its more than 3 months I am facing this issue but there is no sign of relief.

I was committed by Vodafone staff in our premises that you will not be charged post consumption of 2GB data your speed will be reduced so from 250 bill I started getting 2500 bill. I was shocked and surprised I had to take a half day from office to visit Vodafone gallery cuz you ppl can’t resolve anything on phone, after spending 2 hours in gallery, I was promised I will not be charged for any access amount, your 98 Rs plan will be continued and got reversal of some charges, next month same thig happened and again got bill of approx. 2000 had to visit gallery they gave some reversal and promised it won’t happen again, after that again repeated the same mistake and then for entire 1 month I kept sending emails on corporate.Assist Id, more than 25 reminder I sent, no proper response.
Again had to visit gallery and now they said they we have already given you reversal twice now we cant give any reversal.
I had deactivated my internet plan despite of that you ppl are charging 299 Rs rental, isn’t in insane?

Is this my mistake if you ppl are charging unnecessarily, he accepted also that mistake is from our end but we can not give any reversal, what the hell it is?

Whats goin on I am unable to understand.
From:nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Thursday, April 06, 2017 5:26 PM
To: Nisha Rathod-OCP
Subject: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
Further to our conversation today, I would like to inform you that as discussed I am passing the remaining amount of Rs.820.45 towards data charges for the bill dated 04/02/17 and the same will be adjusted against the amount due.
Also I would like to inform you that I reversing the amount towards data rental charges for Rs.687.70 including service tax towards bill dated 04/03/17 to 04/04/17 and the same will be adjusted against the amount due.
Post the adjustment there is an outstanding amount of Rs.1454.14 which need to be paid from your end.
Further escalation matrix.
Appellate Officer : Appellate.[protected]@vodafone.com
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]
Thank You!
Anjali Singh
Website: www.vodafone.in

On[protected]:31 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: FW: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Hi,
I nisha rathod using number [protected] have been given false commitment By your customer service team.
I was told at the start that after 2 gb I will not get charged for the extra data used
But then too I have been getting charged for the same . I had already raised the dispute previously in your store
They had reversed the amount twice and was told that now I wont be charged but then too have charged for the same .
I have my numbers in Vodafone if ths charges are not reversed will be deactivating all my numbers
Regards
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:13 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)' ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Now m calling on [protected], even this number no one is answering.. almost called 10 times no answer
From: Parab, Nitin (MUM), Vodafone India (External) [mailto:Nitin.[protected]@vodafone.com]
Sent: Wednesday, April 05, 2017 1:09 PM
To: Nisha Rathod-OCP ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Hi Team,
Please action

Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com


From: Nisha Rathod-OCP [mailto:Nisha.[protected]@LNTEBG.com]
Sent: Wednesday, April 05, 2017 1:07 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: Dube, Shikha (MUM), Vodafone India; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Am calling from[protected] pls revert back
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:06 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I have called more than 15 times on [protected] but no courtesy to answer the phone
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 12:58 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
Pl answer the phone for god’s sake
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 10:19 AM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update?
Are you going to reply ever?
From: Nisha Rathod-OCP
Sent: Monday, April 03, 2017 2:47 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update, you guys wanted 2 days to resolve
From: Nisha Rathod-OCP
Sent: Thursday, March 30, 2017 5:55 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: 'Dube, Shikha (MUM), Vodafone India' ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
I want this to get resolved it as soon as possible its height of inefficiency, its height of inefficiency to resolve a problem which is persisting since last 4 months and despite of my continues and daily follow up you I don’t see any result.
My out going is barred and then you ppl wiil charge rental, I have deactivated ill you charge for rental of internet, its just utter nonsense.
net
Trust me you all are useless. You all never reply to mail, msgs or calls.
I am sure if I would have called Our PM this many times he would have answered my call and resolved the things.
I have been sending mails on Corporate. Assist daily for a month but no response, I am sending mails to nitin since last one week but as always no response. We visit galleries and staff will commit things which is not at all possible for them to deliver at least in this birth .
Such a pathetic and poor service provider Vodafone is and specially its staff.
Why do you ppl take salary for free when you don’t even work.
Do whatever you want now am not going to pay single rupee, I have 6 number on my name and I will surely not pay for any outstanding and surely will ensure I port my all numbers from this filthy useless network.
WE should blacklist company like yours from our company and of course country too.
I will try my level best to kick off Vodafone from L&T
From: Dube, Shikha (MUM), Vodafone India [mailto:Shikha.[protected]@vodafone.com]
Sent: Wednesday, March 29, 2017 4:02 PM
To: Parab, Nitin (MUM), Vodafone India (External) ; Nisha Rathod-OCP ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Need rca
From: Parab, Nitin (MUM), Vodafone India (External)
Sent: Wednesday, March 29, 2017 1:51 PM
To: Nisha Rathod-OCP; supriya.[protected]@vodafone.com; Dube, Shikha (MUM), Vodafone India
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Dear madam
Need your help
Customers need to reversal
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Parab, Nitin (MUM), Vodafone India (External) wrote ----
Dear madam
Need your help
Below mentioned case
FYI
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Nisha Rathod-OCP wrote ----
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, March 28, 2017 10:57 AM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Sunday, March 26, 2017 2:28 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 3
From: Nisha Rathod-OCP
Sent: Saturday, March 25, 2017 2:58 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Friday, March 24, 2017 2:06 PM
To: 'nitin.[protected]@vodafone.com'
Subject: Reminder 1 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 22, 2017 5:07 PM
To: 'nitin.[protected]@vodafone.com'
Subject: FW: Reminder 18RE: Discontinue Internet Plan - [protected]
Hi Nitin,
Pls check below trail mails, for reversal o[censored]nnecessary charges.
If you check my bill of Aug, Sep, Oct 2016 what my bill used to be and suddenly they have started charging huge.
Requesting you to help.
I will only pay my rental + Ser Tax.
Top of that since last 15 days my outgoing is been barred.
Why should I pay rent for 15 days, they have been doing since last 4 months.
I get endless calls and msgs for bill payments too.. that is another torture.
Regards,
Nisha Rathod
[protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 01, 2017 12:07 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 18RE: Discontinue Internet Plan - [protected]
My Outstanding is 2067 Rs now and I am asked to pay. What the hell Vodafone is doing?
Who the hell is going to resolve this thing
From: Nisha Rathod-OCP
Sent: Monday, February 27, 2017 10:09 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 16RE: Discontinue Internet Plan - [protected]
Its almost a month m sending emails, but this query is still not resolved.
From: Nisha Rathod-OCP
Sent: Friday, February 24, 2017 12:18 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 15 RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Thursday, February 23, 2017 9:34 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 14 RE: Discontinue Internet Plan - [protected]
My outstanding is showing more than 3000, I have deactivated net since long.
How much is my outstanding?
Somebody was supposed to call me with the resolved query. He said he will call me back in 3 working days on last Friday. Till date I haven’t got any call.
From:corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Wednesday, February 22, 2017 10:36 PM
To: Nisha Rathod-OCP
Subject: Reminder 11 RE: Discontinue Internet Plan - [protected]
Dear Sir/Madam,

Thank you for your e-mail dated 21/2/2017, regarding bill clarification for your Vodafone mobile number [protected].

With regard to your e-mail, we confirm that credit of Rs. 862.5/- towards data charges has already been passed and same has been adjusted in outstanding amount with service tax.

Further, we confirm that, same will reflect in upcoming bill 04/03/2017 under page no 3 Discounts / other charges (Adjustment).
Please note reference number[protected] for your future correspondence.

We value your patience and assure you complete transparency in billing going forward.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Oais Shaikh
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
On[protected]:59 AM; From: Nisha.[protected]@LNTEBG.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected];
Its 21 days I have been sending an email to resolve my queries and till date its unresolved.
Wonderful PPl and Vodafone
1st email was sent on 1st FEB, 2017 and today its 21-Feb-2017.
Now wait and watch what we can do
From: Nisha Rathod-OCP
Sent: Tuesday, February 21, 2017 11:55 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected]
Reminder 11
From: Nisha Rathod-OCP
Sent: Tuesday, February 14, 2017 11:11 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 10 RE: Discontinue Internet Plan - [protected]
Reminder 10
Am daily getting calls for outgoing, is there any one to reply? How ridiculous and careless Vodafone is. Its been 14 days m mailing daily and there is no one to resolve this.
From: Nisha Rathod-OCP
Sent: Monday, February 13, 2017 9:20 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 9 RE: Discontinue Internet Plan - [protected]
Reminder 9
My Out going has been bared, m seriously pissed.
Its such a harassment
My outgoing is showing 3000 and you are giving reversal of 800? Who is going to pay rest of the amount? Why the hell I have been charged? I m not going to pay single thing. M.litterly pissed offf
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 10:15 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 8 RE: Discontinue Internet Plan - [protected]
Reminder 8
My Out going has been bared, m seriously pissed.
Its such a harassment
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 9:29 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 7 RE: Discontinue Internet Plan - [protected]
Reminder 7
From: Nisha Rathod-OCP
Sent: Thursday, February 09, 2017 11:01 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 6 RE: Discontinue Internet Plan - [protected]
Reminder 6
From: Nisha Rathod-OCP
Sent: Wednesday, February 08, 2017 1:58 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 5 RE: Discontinue Internet Plan - [protected]
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, February 07, 2017 10:58 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Monday, February 06, 2017 11:46 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Discontinue Internet Plan - [protected]
Reminder 3
Again new bill is generated and outstanding is 2929.56
Can you pls reply.
I have been told by Vodafone ppl that I will be given renewal in my next billing cycle
What the hell it is?
Why you ppl can’t respond???
Since last 6 days I am mailing.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 11:27 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Would request you to activate MI_C_V_99_30d-rc299
I want this plan, you ppl have been making me fool and charging extra.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 10:18 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Reminder 2
From: Nisha Rathod-OCP
Sent: Thursday, February 02, 2017 9:59 AM
To: 'corporate.[protected]@vodafone.com'
Subject: Reminder 1 RE: Discontinue Internet Plan - [protected]
Reminder 1
From: Nisha Rathod-OCP
Sent: Wednesday, February 01, 2017 3:26 PM
To: 'corporate.[protected]@vodafone.com'
Subject: Discontinue Internet Plan - [protected]
Hi,
I am literally tired of Vodafone service, I have been facing the issue o[censored]nnecessary hike in charges of bill.
Since last 3 months I have to visit Vodafone gallery for my outstanding bill.
1 18/12/2016 428.00
2 23/11/2016 275.02
3 22/10/2016 248.51
4 22/09/2016 247.72
5 23/08/2016 238.02
If you see my bill, mostly it is on an average 250 Rsper month.
Now, my current outstanding is 1320 Rs, I visited gallery twice to revise remove unnecessary charges, they said your outstanding amount has been revised but still it’s the same.
I can not afford to go to Vodafone gallery and spend hours and hours in the que.
My out going service is deactivated, what the hell it is? Should we do our work or just follow up with you guys???
Requesting to activate the plan which I was using earlier.
Regards,
Nisha Rathod
[protected]
Larsen & Toubro Limited

www.larsentoubro.com
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Larsen & Toubro Limited

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This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.