Vodafone India — Postdpaid billing

Address:

Mumbai

This is in reference to my dad (Dataram sharma) vodafone mobile number [protected]. He has been using vodafone service for almost 10 years now. He got this sim from his office (Owner) but later was allowed to personalize the number under his name so he went to vodafone galleria requesting for the same.

As per the information received from the customer support, if any other pre-paid sim is to be changed for ownership, the first 3 month need to be in post-paid service. Having no option he took the plan for 499 monthly as post paid so he can receive the bill under his name.

However now he is getting billed as rs 999 per month and noticed the plan activated as such in the bill. Upon inquiry and following up many time through phone to post paid customer care since he cannot go to galleria due to covid - 19 pandemic, they replied that it can't be helped as it was activated as such.

My father is using a simple non-smart nokia phone and getting billed @999 is very high for him and is unable to pay for which we requested them to change or assist in anyway possible but are not getting any help and also have suspended the sim, so he is not contactable. Currently he is alone in mumbai and also not able to go anywhere for assistance for which i have been continuously trying for some amendments so he can pay his bill for the plan he opted @499 /month, but not able to get any results. Kindly assist.