Vodafone India — postpaid service discontinuation requests

 
1 Review
India
 Prago20 on Nov 13, 2019
I had taken a postpaid connection from vodafone in the month of january. However ended up not using it. Finally i got a court notice for pending payment from vodafone on july 13th 2019, post which i made the payment and asked to discontinue the account.in the last almost a year i have not used the number for more than 20 calls in 11 months and paid rentals for 6 months inspite of that. On receiving another bill on the 23rd of july 2019, i again wrote to them informing that i had asked for a disconnection and have settled the dues. They refused to close the number and i again received another bill on in sep and i wrote to them again on the 7th of sep 2019 informing that i have made several requests on the phone and on email for disconnection. I have continued to received 3-4 calls every month since july 2019 and have repeated the story to each person multiple times and they promise to update their records and that i will not receive any calls going forward but i still continue to receive calls. The last one i received was two calls today morning 13th nov 2019. With whose permission did they activate the number post the last settlement and continued to keep it active inspite of informing them to discontinue. Is not a matter of paying 600 rs. Why should i pay for their negligence and inefficiency? I want to file for a harassment case for repeated embarrassment and phone calls i receive from them for no fault of mine.

Complaint Status


[Nov 13, 2019] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response, Nov 16, 2019
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Gipsy.
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    Vodafone India - postpaid service discontinuation requests