Vodafone India — postpaid to prepaid conversion delay and customer service

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	www.vodafone.in/home-mumbai?section=consumer

Hello,

My Name is Sree Ravali, I have requested for postpaid to prepaid conversion of my Sim on Apr 7 2018 i have visited Chanda Nagar store and given the form for conversion they have asked me to pay my outstanding bill which i have done it through vodafone app and also too extra amount of (118RS) for 10 more days claiming that it would take 8- 10 days for processing and you have to pay that amount now itself i have paid 118 Rs using my debit card ( receipt no. AP136R180407_[protected] and they also gave my pre paid sim. Then i have waited for 10 days but my netwrok was not converted to prepaid i have raised multiple complaints had a chat with the executives and dropped multiple mails to vodafone but i never got proper response from them every time they say that they have raised a complaint and they will get back to me but my issue never got resolved then i got my next month bill ( may bill) wich is around 580 Rs they claimed that i have downloaded games in my mobile that the reason i got that bill which i never did so . its been three months but my issue is not yet resolved even after multiple follow ups i have visted the store thrice called vodafone around 25 times .

Now they have disconnected my network and least bothered to convert my sim from postpaid to prepaid. I am very much disappointed with vodafone customer service no one would ready to take responsibility of customer problems they just route it to others .

i would request you to kindly take serious action on this ridiculous service they provide and i always got unnecessary extra bill from them.