Vodafone India — recharge anomaly

Address:

411033

I had done the recharge for my mobile for rs. 459 by cash payment on 25 jul 2019 and got this message
"successful recharge as tt received rs, 0, gst rs. 70.02, access fee rs. 388.98. New bal. Rs. 0. Transaction id xxxxx.. I even got a message for validity till 16 oct 2019

Now on 15 aug 2019 i get i message that my offer has expired... Kindly look into this matter as soon as possible.
Why was additional amount of rs.388.98 as access fee was deducted under the subtitle of"access fee" and is it fair??? Is this the quality of service vodafone is planning to give to its customers by looting them in this manner..?? Requesting vodafone team to please look into this matter and sort out the same.