Vodafone India — recharge status

Address:

635109

My friend no is : [protected]
His relative recharged his no ([protected]) from hosur through online icici bank
The recharge was not yet done. I want to know why it is not done?
How much it will take to complte the recharge?

If its not done how i can refund the amount?
Can you please help as soon as possible to sort out this issue

Thank you in advance.