Vodafone India — red shield insurance issue | |||||
From last more then one month i am struggling with vodafone/ red shield As they reject my claim because of some other name mentioned on invoice after that i request to samsung (Phone company) as payment done through my credit card and because o[censored]sing another email id you mention wrong name in invoice. They understood my problem and provide bill on my name but vodafone/ red shield not accept this bill. This is very bad experience for me that vodafone company service level is very very poor and am using this company services from last more than 8 years without any major complain. First time had faced some problem and response of vodafone customer service was very poor. Was this information helpful? | |||||
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Vodafone India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I am also same issues facing..
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I do not know why this complains being rejected. I spoke to a guy from the same company he asked me to send a consent mentioning I am the original owner of the device. I did send but they rejected my claim giving same reason. They merged my previous complain with new one. Wherein i did not even processed my first claim since there was not much of damage. If there is no physical damage is covered do mentioned it before opting for the insurance. Disappointed I would say do not opt for this insurance in first place.
It was clearly mention in certificate that the sim user is Nishant Sachdeva
And Owner's name is Rakesh Mehta
If i am not eligible for the insurance then you will not provide the certificate. But after 11 months at the time of claim you denied for compensate for phone.You are my last hope if you unable to help me. I have to register a case against Vodafone in consumer court.I really fed up regular follow up from Vodafone.
And Owner's name is Rakesh Mehta
If i am not eligible for the insurance then you will not provide the certificate. But after 11 months at the time of claim you denied for compensate for phone.You are my last hope if you unable to help me. I have to register a case against Vodafone in consumer court.I really fed up regular follow up from Vodafone.
I have been very disappointed by your services as its been more than a month from dispatching my handset to you and still it hasn't been returned yet.
How come its taking too long ? Your timeline of service takes too much of time and the customer care executive behavior over telephonic conversation is very casual and disappointing, they always provide different answers in every different instances, which seems you are passing the wrong information to customers to cover up the irregularities in your services.To check over my blame onto your customer care you should better check the recording of the conversation of which i got intimated before calling to them-" this call will be recorded for internal training and quality purpose".
I have already mailed "[protected]@dsspro.in" several times to get me the updates on my device and for that too still i dont get the reply and now m stuck without my device for like more than a month and they are not willing to reply for that too.
claim intimation no:[protected]
How come its taking too long ? Your timeline of service takes too much of time and the customer care executive behavior over telephonic conversation is very casual and disappointing, they always provide different answers in every different instances, which seems you are passing the wrong information to customers to cover up the irregularities in your services.To check over my blame onto your customer care you should better check the recording of the conversation of which i got intimated before calling to them-" this call will be recorded for internal training and quality purpose".
I have already mailed "[protected]@dsspro.in" several times to get me the updates on my device and for that too still i dont get the reply and now m stuck without my device for like more than a month and they are not willing to reply for that too.
claim intimation no:[protected]
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