Vodafone India — refund o[censored]nnecessary deduction

Address:

Junagadh, Gujarat, 362001

Sir,

My vodafone no. Is [protected]

I recharge rs. 500 on my no. On 3/8/2017 with net banking because of i like to get offer of rs 398 but after i did not get the offer i contact to zanzrda vodafone branch & they said that i have to recharge demo recharge or from my vodafone app. So i download my vodafone app instantly but i did not get offer in it. So i again tell to branch officer. He told me to get demo recharge because my vodafone app is not reliable for this type of recharge. So i go through the demo recharge.

On that day i also subcribe rs 12 plan for std call so my balance become to 488 rs.

On 5/8/2017 so i saw my balance and read msg that my balance is deducted by two different type of activation on this no. Which i dont confirm. So i argently contact to vodafone motibaug branch junagadh. My coupon no. Is 103. Where she said that my balance is deduction due to internet surfing in my oppo phone. So isaw her my oppo phone from it i dont do anything. If i do anything then give me proof i m reday to give my cell phone to submite to vodafone store. Then she told me to talk me on 198 customer care noumber. From where i dont get appropriate answer after 15 minutes talk with her.

After that i meet to branch manager and she refused to give refund my unnecessary deduction. After some talk to customer and stick to my metter they give me refund of rs. 99/-

When i talk to customer care manager also said that customer care just told you to refund your rs but they cant. I absolutely surprise how vodafone authorised person talk to customer like that.

Then i got the message of refund rs. 99/-. After that i stick to get my another unnecessary deducion of rs 49/- but customer care officer and branch manger both are refused to help me. Branch manager told me that we are not authorised for prepaid refund.

So irequest you to help me to get my unnecessary deduction refund of rs 49/- which i dont subcribe or confirmed.

If you need i will give you my cellphone to check anything. And if you want then i will also give you call recorded talk with customer care.

If iam wrong then how vodafone refund 99/- rs. Because of im true vodafone refund it. Thats why we believe in vodafone service. But what about my 49/- rs deduction?

Your branch manager also gave me wrong number of vodafone nodal officer which is [protected]
Instead of [protected]

I like to tell you that this type of instant i check out from vodafone in past.
My noumber was [protected]
I teransfer post paid to prepaid - [protected] & [protected]