[Resolved] Vodafone India — Refusing to followup on DND complaints | |||
I had booked three complaints with 1909 (DND). My DND is active. I received three confirmations from 1909 saying that my request is received and is under process. Soon after, I receive sms'es from VX-VFCARE saying that "Hi! The number you have entered is not valid / active Vodafone number." This happened for 1. The the complaint I sent about HDFC bank credit cards on 29/05/15. Number: [protected]. and 2. An Education center in Delhi making marketing calls 01/06/15. Number: [protected]. and 3. HDFC credit cards offer again on 02/06/15 from the number: [protected]. This is pure negligence on the part of Vodafone, for refusing to book a complaint and followup on the errant marketers. Kindly take the appropriate action on them. Was this information helpful? | |||
Complaint marked as Resolved
Vodafone has changed their response sms. Now they say they will look into the issue and resolve it within a certain date. I hope they really do so. Vodafone India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Please call our customer care helpline no 140 they will help you properly.
Reply
I had already contacted the helpline when the first sms came. It was only after two more sms'es came where Vodafone showed that it wanted to do nothing about the situation that I booked a consumer complaint.
Asking people to call a helpline number is not the solution. I've given you the errant telemarketers phone numbers and the dates they called me up. Take action against them instead of asking customers to call your helpline which doesn't help either.
@Consumer Complaints forum: This casual reply from Vodafone is proof of their lack of responsibility.
Asking people to call a helpline number is not the solution. I've given you the errant telemarketers phone numbers and the dates they called me up. Take action against them instead of asking customers to call your helpline which doesn't help either.
@Consumer Complaints forum: This casual reply from Vodafone is proof of their lack of responsibility.
Please call our complaint helpline no 144 they will help you properly.
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