Vodafone India — reg:- postpaid [protected]/unnecessary billing even after information

Address:	Ghaziabad, Uttar Pradesh, 201007
Website:	www.vodafone.com

I give the details of how the Vodafone people have troubled me:-

I went to Vodafone Store (Sahibabad, Delhi) on 5th of November 2017, to convert my postpaid ([protected]) number into prepaid number. As they said that you pay all your dues till date and your number will be converted to prepaid. The Vodafone’s people took an ID and photo from me and filled out a form and then gave me a new SIM. I paid whatever was up to that day. He told me that this SIM will be activated in 6 to 7 days. When my SIM was not converted, I call it once again 6-7 days to tell the customer care that my SIM has not been activated yet.

I was surprised that my number did not convert than a new bill came. Then I wrote to Vodafone people on 18th Dec 17, why this happened and I will not pay for it. Then I was wonder to hear that when Vodafone told me that there was no request for convert to your postpaid number into prepaid.

It was too much, when the company gave another bill. I wrote to Vodafone on 9th January and again on 11th January that why are you doing this instead to solve my old problem and bills are made over the bill?

On January 15, when I visited there (Vodafone store -token no. 244 time:- 03.22) those people did not have a SIM. Eventually, when the 16th date i.e. that today (token no. 212 time:-11.45) I went there to settlement; I talked to Mr. Durga Prasad there, like he said that his name is, but the badge on his shirt was written by ASAD, which was a little less than a customer's care experience. He did not tell me to solve this problem, instead of saying that you mail it to vodafonecare.[protected]@vodafone.com, they will revert you. We have no solution to your problem. Now the total amount which uncleare is ₹ 420 which is not such a big amount that I cannot pay but I have suffered a lot from the Vodafone Service and its supporting customer care, But this does not look like Vodafone, despite being such a big name, is also spoiling its name due to his service.