Vodafone India — regarding providing wrong information from vodafone care executive to customer

Address:

Kurnool, Andhra Pradesh, 518001

I (Mobile number: [protected]) had requested for a port-out from vodafone. Next day (I. E.,[protected] i got a call from vodafone backend team they had offered me to recharge with rc249 you will get unlimited calls and 2g data for 56 days. They said that you will get conformation message within 24 hours. I waited for 24 hours but the message had not came. I just contacted customer care through 198 toll free number on next day. They said that you have to wait for another 24 hours for the message to arrive. I again waited for another 24 hours but message didnot came. I again contacted customer support (On[protected] around 8pm) they escalated call to the superior then the superior has told me that you can recharge with rc249 as the offer is available on your number. I tried to recharge that time but it was failed due to some connectivity issues. Again today morning[protected] i contacted once again to conform about the offer. The executive had clearly informed me about the offer and sujjested me to do that rc249. As said by the executive i recharged with rc249. But, the offer is not activated, now they are saying that data pack is activated on your number the offer is not available on your number like that. My question is if the offer is not available on my number how can those 2 executivies will say that you have the offer you can recharge like that. For whom should i have to complain regarding this issue? Everytime customer is only the sufferer. Vodafone people cheats the people.