[Resolved]  Vodafone India — regarding suspending mobile service without any intimation

Address:

Karnal, Haryana, 132140

I recently ported my two numbers to vodafone postpaid service.
Today (03/10/2018) at around 12:00 pm network on both mobiles became zero. Initially i thought that there was some network glitch and waited for sometime. But at around 2:30 pm, i tweeted on vodafone care (On twitter) regarding signal loss. The response i got was that they are looking into the same and will revert back. I again sought a reply (Tweeted) at around 4:00 pm, but got no response.
Finally at 7:00 pm, i called customer care number ([protected]) from another mobile to inquire regarding the same. To my shock & surprise, i was then informed that my services on both the numbers have been suspended for want of some pending verification. When i confronted the customer care executive that i was not given any advance intimation regarding this pending verification before suspending my services, he also admitted the same and sought apology. I questioned him that when i did not receive any sms or phone call or email informing me about the pending verification, how am i supposed to know the same. When i contacted vodafone care via. Twitter, i was not given any information regarding the same.