[Resolved]  Vodafone India — regarding unnecessary balance deduction

Hello sir/mam,
I've made recharge of 40 rs on 24 aug 2018 on my vodafone number [protected], i received 30.90 rs on this recharge. On 27 aug 2018, by mistake i've played a vodafone contest, 5 questions were there and on each question 5 rs were deducted, so total 25 rs got deducted from my balance on 27 aug. Remaining amount was 5.90 rs. On the same day, i've again recharged my number with 30 rs, i received rs. 22.42. Total amount on 27 aug 2018 was rs. 28.33. After that when i checked my balance on 30 aug 2018 (Today), there was re 0.01 remaining in my account. My whole balance got deducted. When i talked to customer care they told me that after your 30 rs recharge u've again played that vodafone contest. But i've not played any contest after the recharge, rs. 19.25 got deducted. They told me that u've made calls on a vodafone number 94570* on 28 and 29 aug 2018 after this deduction. I've not played any contest after my second recharge and haven't made any call on these two dates on such number. Call history on this 94570* is also not showing any incoming from my number. I am uploading images of online call history of my concerned number. Its showing that number but when i checked my call history in my phone, there was no outgoing call on this number and i've checked the incoming call history of 94570* too. It has no incoming calls from my number on these two dates. Same case was also happened earlier with me. They told me another number that time that i've made calls on that number, but i hadn't done so.
Please give concern on my complaint against vodafone company.
Thanks and regards
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Mar 28, 2019
Complaint marked as Resolved 
I got a call from the vodafone customer care and they had resolved my issue by returning my deducted amount frequently
Vodafone India customer support has been notified about the posted complaint.
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