Vodafone India — request for converting postpaid to prepaid is not processing since 23 days

Address:	Mumbai City, Maharashtra
Website:	www.vodafone.in/help-support/vodafone-offices-mumbai

I initiated port request to other service provider on 18th august for my postpaid vodafone number # [protected] and paid bill of 450/- in advance on 22nd august (Bill cycle is 28th), i was getting almost 20 calls a day from vodafone from different people repeating same plan, i asked to provide specific plan suits me and when they said vodafone doesn't offer my required plan then i asked them to convert the postpaid number to prepaid on 24th august by visiting nearby vodafone gallery and submitted required documents as well. I stopped using outgoing services since 24th august onwards from my number ([protected]) to make the shifting request smooth.

On 30th august my postpaid to prepaid request got rejected with reason "oustanding bill is due", i was surprised with the rejection as i paid the bill well in advance, when i got the august bill, it shown my plan got upgraded to 499 without my knowledge. How can vodafone do this without customers's permission, because of this wrong bill my request got rejected. I paid remaining amount of 140/- on 2nd sept and visted vodafone store to initiate the request again on 4th sep. I paid additional 160/- (Total credit balance become 300/-) to make sure this time request doesn't get rejeted, i called mumbai nodal office on 8th sep and was assured by nodal officer that the request will be processed by 11th sep. Surprisignly the request got rejected again on 9th sep with same reason "oustanding bill is due".

I called nodal office again and the nodal officer said he will send personal mail to responsible department and someone will call me soon to resolve the issue, but nobody called me, i visted the vodafone store on 11th sep asking for reason of rejection, the store guys are also not getting the reason of rejection, he sent e-mail to vodafone mumbai office asking them the reason of rejection but he also didn't get any reply. I raised the request again on 11th sep and it is also got rejected third time.

I am not really getting why my request is getting rejected repeateldly and why i am not getting any reply of e-mails sent to -
Nodal. [protected]@vodafone.com, nodal. [protected]@vodafone.com, corporate. [protected]@vodafone.com, vodafonecare. [protected]@vodafone.com, corpcare. [protected]@vodafone.com, appellate. [protected]@vodafone.com

As not getting replies on e-mails, i had to post my complaint to vodafone india on twitter but they are saying we will call you shortly and nobody is calling.