Vodafone India — roaming and conferencing charges unnecessary

Address:

Faridabad, Haryana, 121001

My Vodafone mobile number is [protected]
In the month of September 2018, I have taken 250 plan from Vodafone at mentioned number while taking the plan customer care executive clarified me that there is no Roaming charges on your phone which includes incoming as well as outgoing however last month I visited Andhra Pradesh where I made local as well as STD calls from my mentioned number however in the current month bill they have charged Roaming charges Rs. 117.10 and Conf. call charges Rs. 48.30 so in this regard I called up at their 198 number at 19:19 hours for amount reversal, they simply denied that they can not reverse the amount even I told them that its being informed me that Roaming charges are free that’s the reason I called up from this number unless I have another number from JIO where there is no Roaming charges if I was aware that there is Roaming charges in Vodafone number, I must use JIO number for outgoing calls but they did not accept my request and simply denied that they can not reverse the amount.
I am requesting you to please ask Vodafone to reverse the Roaming as well as Conf. charges of Rs. 165.40 (117.10+48.30) also I request you to please impose Penalty of Rs. 5000 for Fraud & Forgery.
Thanking you!!
J V Rao
Mobile# [protected]