[Resolved]  Vodafone India — Rs 379 recharge failed but money got deducted

On 9th May, I recharged my dad's number with Rs 379 recharge. My money got deducted but the package didn't active (no message was received regarding successful activate or unsuccessful transaction). I then recharged Rs 10 to check what exactly is wrong; however, this recharge was successful. I then called the customer care service, I explained about the situation. On knowing that I had recharged from my Vodafone App, the customer care representative informed me that it will be refunded in 7 days, if the money was deducted and didn't got activated. Now it has been 15 days.

Note that I also raised a written complaint to [protected]@vodafoneidea.com. I am currently replying to the third person, imagine in one email thread, the representative keeps on changing and each representative asks the same thing every time. Share the bank details and transaction history. I have shared the bank statement and also the message that I received from HDFC that it was deducted. Now is it my problem if I didn't receive a message from their system that the transaction failed? It doesn't even show in the history.

Most importantly, I don't care about the money. I am wondering how many such cases are happening on a daily basis, and most of our people in India don't know how to raise complaint. Even if they do, do you think these customer care people would be of any help? I spoke to them and written several emails and I am still replying to their template emails.

I want you to take necessary actions. They have all the details that they asked for. My concern is that there should be a proper system to resolve the problems.

If you want me to share the email thread, I would be more than happy to do so.