[Resolved]  Vodafone India — rude and unacceptable behaviour of ms sana shah with the consumer at veera, desai road andheri outlet

Address:

Veera Desai Road Andheri West, Mumbai City, Maharashtra, 400053

Dear sir,
I refer to the visit to the veera desai road outlet today for a sim card replacement of my alternate number. I was told that i would be given a new sim card on providing an otp which would be sent on the other number.

Since there was no parking space in front of the outlet, it was not possible for me to leave the car. I therefore sent my wife with the phones so that the otp requirements.

My wife met ms sana shah for having the job done. However, she wanted me to be present at the counter. As desired, i did report to the outlet with my identification.

Ms sana shah was already in a verbal spat with a consumer telling him that the phone calls made by him were not of any use and the service would only be available later. The consumer was also told that she would throw away the phone where he had been asking for telephonic assistance.

I tried to intervene, wherein i was told to keep away as it was none of my business.

I demanded to meet the in-charge of the outlet but unfortunately couldn't make it to the front office.

I would like vodafone to address the complaints in a cordial manner and understand the importance of mobile connectivity in the day to day lives of the consumers.