Vodafone India — sheer negligence of vodafone

Address:

Meerut, Uttar Pradesh, 250002

I'm a Vodafone customer having no.- +91 [protected] was travelling to Dubai and Oman so got a IR Pack activated of Rs.2695/- with 4 days validity on[protected]. My no. was working fine in Dubai and then I had a flight to Oman on night of 1st Sept'19. On reaching Oman my phone shows no signal. And being in a Foreign country at night its very difficult without phone so I called the customer care no. that time only at 12:54 AM IST and asked for their help They got me registered with a complaint. I asked them Please can you have this on Priority basis they told me sir it would be done soon. But because of not working whole night I called again on Vodafone support today i.e. 02-09-19 morning then they told me that it would be done between 10 AM - 6 PM since I was having my lots of works to do I can only wait. I waited till 6 PM but didn't get any response from them which they promised to communicate through Phone no. or via Mail on calling again they asked to wait for 4 hrs more and it will be sorted out. I asked them to transfer my call to a Senior Executive they told me that I would get a call back within half-a-hour (i.e.08:10 PM[protected] but till now No response.
This is the sheer negligence of Vodafone towards their Customer that on continuos request no steps being taken and going cool with it.
I am highly disappointed with your Response.
And being a user it's a very expensive plan for me of Rs.2695/- having validity of 4 Days only and on getting it seeing it not working could get angry/disappoint anyone.