Vodafone India — sms barred

My outgoing sms is barred from some days without any reason. I have connected this number to many places now i need to send sms using this number but it is blocked. I called the customer care they he said that i need to go to a Vodafone store with my adhar card but my adhar card is already connected. Vodafone has all my information. It is the costliest service provider still can't give customers proper services.