[Resolved]  Vodafone India — sms /dnd

Address:

Thane, Maharashtra

14 October 2019
Vodafone
I was not reciving all the SMS’s from my Credit Card cos, banks etc. When I took up the matter with them they said that they had all sent SMS’s to the registered mobile no. Further advising me to take up with my cell phone provider.
So on 7th October 2019 I went to the Vodafone Gallery in Thane (Malhar).
I am a senior citizen but they did not have special consideration as they ran short of staff. I had to suffer for their fault!
Ms Vaishali attended to me and said all messages were sent from their side and told me take up with my banks etc. I told her that I had taken up the matter with them but they say that they had sent SMS’s to the registered mobile no. and further advised me to take up with my cell phone provider. I told that this way I was being tossed from here to there. But she could not resolve the issue. So she called Vinayak and then Rahul. Ultimately they had to call one Nitin who was busy in another counter and I had to wait. My patience ran out. Then they took my handset to Nitin’s counter and brought back the same in no time saying that the problem was in “settings” which was set right in no time!
I am sorry to note that VODAFONE has a bunch full o[censored]n-talented/Un-trained/Un-professionals!
Then I satrted receiving unwanted SMS’s as well. So I went to them again on 10 October 2019. This time one Ms Kajal attended to me. When I explained my problem she did this and that in her computer and told me that my no. was already under “DND”. I told her that I knew it and despite that I was receiving unwanted SMS”s. She said that she could stop SMS’s from Vodafone and not from others. To this I told her that in which case DND did not make any sense. Again she said the same that she could stop SMS’s from Vodafone and not from others. I told her that the whole exercise did not make any sense if I was to say the same thing and she too the same!
Then she suggested me to send e-mail complaint so that it will be taken of.
I did not ask her how it will help as I was sure she will repeat the same answer!
I also felt she was bluffing just to get rid of me.
Any way I will send an e-mail for whatever it is worth.
But one does not expect such unprofessional treatment from Vodafone.