[Resolved]  Vodafone India — suspension of my cell#

Address:	Pune, Maharashtra, 411033
Website:	vodafone.com

8th sep 2018,
Vodafone has suspended my cell#[protected], with no prior communication.

When i tried to connect to customer executives, initially got wrong inputs & on repeated details, got to know my cell# is suspended due to some dot policy.

Cellular company misplaced my documents & didn't conveyed me to submit or so. With out any intimations they have suspended my connection & now telling me it has got suspended because adhar card is not linked to my cell#.

As per govt guideline, what i know is it is not needed to link your adhar card to cell#.

Also, to compliant to any govt rules, if vodafone needs any extra documents from me, they should have informed me, & should have given me the time lines to submit any such document.

This number i am using for almost 15 yrs, which is a regular account & paying on time.

I have below questions to vodafone,

1. My number is almost 15 year old, do they give service like this for old customers?

2. Why cheat on chat initially & gave wrong reason on call by your senior executive of vodafone when i tried to contact?

3. If vodafone team, need any kind of documents, why don't they conveyed this?

4. Which government policy forces to link my adhar card & if not instruct to suspend my number?

This has added lot of frustration & mental stress, since people not able to reach to me by any means.