[Resolved] Vodafone India — suspension of my cell# | |||||
8th sep 2018, Vodafone has suspended my cell#[protected], with no prior communication. When i tried to connect to customer executives, initially got wrong inputs & on repeated details, got to know my cell# is suspended due to some dot policy. Cellular company misplaced my documents & didn't conveyed me to submit or so. With out any intimations they have suspended my connection & now telling me it has got suspended because adhar card is not linked to my cell#. As per govt guideline, what i know is it is not needed to link your adhar card to cell#. Also, to compliant to any govt rules, if vodafone needs any extra documents from me, they should have informed me, & should have given me the time lines to submit any such document. This number i am using for almost 15 yrs, which is a regular account & paying on time. I have below questions to vodafone, 1. My number is almost 15 year old, do they give service like this for old customers? 2. Why cheat on chat initially & gave wrong reason on call by your senior executive of vodafone when i tried to contact? 3. If vodafone team, need any kind of documents, why don't they conveyed this? 4. Which government policy forces to link my adhar card & if not instruct to suspend my number? This has added lot of frustration & mental stress, since people not able to reach to me by any means. Was this information helpful? | |||||
Oct 11, 2018 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Sep 10, 2018 Vodafone India Customer Care's response Hi Amol, Please allow us to look into this. We shall check and revert with an update. Regards, Vodafone India. | |||||
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