Vodafone India — tariff plan revised without consumers knowledge

 
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Aluva, Ernakulam District, Kerala, India
 Spnaircorp on Feb 16, 2019
Beware!! All the corporate connection holders in kerala. Vodafone has recently changed the tariff plan - ker_sme_99_ plan_2256287 without consumers notice. When contacted the customer service (Via chat) an agent named - rithvika mentioned that such changes are common in vodafone and they do not necessarily inform the consumers. To my surprise, only when i made online payment through myvodafone account realized this change in tariff plan from ker_sme_99_ plan_2256287 to super 249 n_25599165. Why would a service provider change the tariff plans without informing consumers? This shows they do not care or have least courtesy to keep customers informed of any changes and/or want them to decide on what plans would best suit for them. This is utter disgusting and a breach in services offered to consumers that surely requires filing a complaint in the consumer court. I asked to register my complaint and with hesitation i got a reference number but was made clear that the original plan is no longer in service and better i take the service plan migrated by them without my knowledge. Time to port the services, since i cannot tolerate cheaters.

I had originally requested for
Ker_sme_99_ plan_2256287 as on 12/08/2017 and this plan has been changed twice without consumer notice on 2 occasions.

Complaint reference # 4-[protected]

Complaint Status


[Feb 16, 2019] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response, Feb 19, 2019
Hi!

That's not the experience we want you to have. We have made a note of your concern. We'll contact you soon.

Regards,  
Vodafone India
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    Vodafone India - tariff plan revised without consumers knowledge