[Resolved] Vodafone India — they have not shut down my two numbers yet

sid64321

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh

I am siddharth from lucknow, up and i have used two vodafone numbers, [protected] & [protected], for two years almost. I mailed in july 2017 to close both these numbers and made excess payment in [protected] against the bills. I received the final bills in august of 1003/- in [protected] and extra payment of 2172/- in [protected] exclusive of security deposit of rs 500/-. I have attached the images of bills and other details.

Till date i have sent several reminder mails and several telephonic conversations regarding the deactivation of both these numbers with bill of [protected] to be cleared from the excess payment in the other number. However, till date in october, i am receiving monthly bills and they are putting late payment charges each month. They have not yet closed the number. This month for september bill, they have sent me bill charging 1503/- for [protected] and they have charged 118/- on [protected] by activating the number for two days in september without telling me.

I have attached july bills, sept bills, emails, for your verification. Kindly do justice and ask them to close the numbers and give me noc without charging any penalty for late payment as i had made all payments in advance and the delay has been entirely from their end even after several mail reminders and telephonic conversations.

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Oct 13, 2017

Complaint marked as Resolved

they have not resolved it at all. They have instead sent me legal notice to make payment. the delay and fault is entirely from their side, yet they force me to bear all penalty charges.

Vodafone India customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by sid64321 please find attached the mail i received today regarding refund amount. as you can see, they are paying Rs 382.08/- after deducting 117.9/- for some dues from Rs 500/- security deposit. This is very much unfair as i have made no use of the number at all since my last payment of excess amount of Rs 2172/-. if there were any dues, it would have cleared at that point of time.

Also, i would like to mention that they are not refunding the excess amount of 2172/-. nor are they adjusting it with the other number. As per provided bill at the time of payment and bill generation for july, the vodafone company had Rs. 2672/- total of my money extra in [protected] and i had to pay 1003/- for [protected]. It is clear that they should refund me 1669/- without any deductions. I have made absolutely no use of either number since the night of July 31. All delay has been from Vodafone's side in adjusting my bills since then even after continuous mails and several phone calls. Therefore, there should be absolutely no charges levied on me at all.

Kindly ask them to refund my 1669/- complete without any deductions.

Oct 13, 2017

Updated by sid64321 Today i have received a legal notice from their side forcing me to pay 1504/- for [protected]. This is an incorrect action to take. They have excess money. yet they demand more instead of adjusting me. If i make this payment, then vodafone should payment back the entire excess amount they have for [protected], i.e., Rs 2672/-. Please resolve this matter as soon as possible. I do not want to be harassed any more by them for making payment when they already have all the extra money.

Oct 26, 2017

Updated by sid64321 Till date, no refund has been made against my complaint. I am heavily disappointed to see that Vodafone is not acting even after the consumer complaint i have filed here.