Vodafone India — ticket no :[protected] incorrect billing

Hi shayani,

You have failed to act on your commitment of resolving the issue in time. As you requested, i waited for 5days to get a proper resolution. After a repeated reminder, none have moved so i am convinced that 'vodafone idea limited' is not capable to give any service to its customer. That’s why i am going to surrender my 13year old number [protected] tomorrow 5pm at salt lake vodafone store.

As the bill is disputed and no cause is being given to me from your side, i will not pay the bill.

If any further decision you want to take, take it by 4pm 16th nov, 18 ist. Then after i will not be responsible for any claim/discussion of/with yours.

Abhi
[protected]

From: abhishek ghosh g
Sent: wednesday, november 14, 2018 9:59 am
To: 'nodal. [protected]@vodafone.com'
Cc: 'subhra. [protected]@vodafoneidea.com' ; 'sridip. [protected]@vodafone.com' ; 'nodal. [protected]@vodafone.com' ; 'appellate. [protected]@vodafone.com' ; 'vodafonecare. [protected]@vodafone.com' ; 'vodafonecare. [protected]@vodafone.com' ; 'vodafonecare. [protected]@vodafone.com' ; 'appellate. [protected]@vodafone.com' ; 'corporatecare. [protected]@vodafone.com'
Subject: re: ticket no :[protected] incorrect billing

Hi shayani,

Fyi, i am neither paying the bill today nor will pay the late payment charges. Make sure bill correction is maid on that line. I will wait for your conclusive response until tomorrow.

Abhi
[protected]

From: abhishek ghosh g
Sent: tuesday, november 13, 2018 9:19 am
To: 'nodal. [protected]@vodafone.com'
Subject: re: ticket no :[protected] incorrect billing

Hi shayani,

I can wait for another 3days. But make sure the concern addressed properly. And as my bill payment date is 14th nov, so if no conclusion come by that then i will not be oblige to pay late payment charge.

Abhi
[protected]

From: nodal. [protected]@vodafone.com [mailto:nodal. [protected]@vodafone.com]
Sent: monday, november 12, 2018 9:38 pm
To: abhishek ghosh g
Subject: ticket no :[protected] incorrect billing


Hello mr. Ghosh,
Thank you for reaching out to us. My name is shayani, and i will be assisting you today with your concern related to your number [protected].
We would like to assure you that we are investigating your concern. We will revert to you with a conclusive response by 3 working days.
We solicit your co-operation in the interim.
We are now 'vodafone idea limited' and happy to inform you that you are a part of india's largest telecom company, the brand names vodafone and idea will continue as a part of a single company called 'vodafone idea limited'. Your account and services stay as is, we will let you know if there are any changes.
For future correspondence, you can refer to your service request number: [protected].
Thank you,
Shayani srimani
Nodal office
Contact numbers
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For complaints call 198 (Toll free) helpline
Fax number: +91- ([protected])
E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in
Do you know you can monitor your data usage daily. Do you know you can check your balance, unbilled amount & tariff for your mobile number easily. Its simple. Download my vodafone app on your handset and register with your email id. Submit any service request on the move from the app.
Download mva on your handset.
For prepaid: www.vodafone.in/ch5
For postpaid: www.vodafone.in/ch6

On 11/9/2018 2:32 pm; from: nodal. [protected]@vodafone.com; to: abhishek. G. [protected]@ericsson.com; ;? Cc: ; subject: ticket no :[protected] incorrect billing;

Hello mr. Ghosh,

Thank you for reaching out to us. My name is shayani, and i will be assisting you today with your concern related to your number [protected].

We would like to assure you that we are investigating your concern. We will revert to you with a conclusive response by 2 working days.

We solicit your co-operation in the interim.

We are now 'vodafone idea limited' and happy to inform you that you are a part of india's largest telecom company, the brand names vodafone and idea will continue as a part of a single company called 'vodafone idea limited'. Your account and services stay as is, we will let you know if there are any changes.


For future correspondence, you can refer to your service request number: [protected].

Thank you,

Shayani srimani
Nodal office

Contact numbers
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For complaints call 198 (Toll free) helpline
Fax number: +91- ([protected])
E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in


Do you know you can monitor your data usage daily. Do you know you can check your balance, unbilled amount & tariff for your mobile number easily. Its simple. Download my vodafone app on your handset and register with your email id. Submit any service request on the move from the app.
Download mva on your handset.
For prepaid: www.vodafone.in/ch5
For postpaid: www.vodafone.in/ch6

On 11/8/2018 7:46 pm; from: abhishek. G. [protected]@ericsson.com; to: corporatecare. [protected]@vodafone.com; ;? Cc: subhra. [protected]@vodafoneidea.com; sridip. [protected]@vodafone.com; nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; ; subject: re: ticket no :[protected] incorrect billing;
Ha ha… jokes of the year

Don’t you have scroll in your mouse?? I think not … so helping you out to read the mail properly. Might you ignore again, so telling you that the mail at right most in the pic is the oldest one and left most is the last one… every time i askedhow can a single number be called for “a duration of 308min in between a period of 37:35min”. Made it bigger so that you can read it properly. Answer the same question again.
If you can’t see the pic open the attachment

Abhi
[protected]

From: corporatecare. [protected]@vodafone.com [mailto:corporatecare. [protected]@vodafone.com]
Sent: thursday, november 08, 2018 3:26 pm
To: abhishek ghosh g
Cc: subhra. [protected]@vodafoneidea.com
Subject: ticket no :[protected] incorrect billing


Dear mr. Ghosh,
Thank you for writing to vodafone idea corporate care.
As we discussed today, i will be completing your request today to bill clarification for your vodafone mobile number [protected].
I have looked at your account and located these charges. These charges have been applied to your account for international roaming charge
I have looked at your account and located these charges. These charges have been applied to your account for roaming calls.
You used your mobile while travelling to greece. While you were travelling you have been charged amounts of rs.10.253/- for outgoing calls. These have been charged at the following rates:-
Rental incoming minutes outgoing minutes sms data
International/national roaming service 149 70 140 15 5.5per 10/kb
These amounts have been charged for calls/sms/data usage above your free allowances in your pack.
You may have inadvertently switched to mobile data usage even while you were using a wi-fi service without realizing it.in the future, you can avoid this happening by switching off your mobile data service in your handset settings.
Let me assure you that our billing system accurately monitors and charges the usage done for our customers hence i am not in a position to reverse these charges for you..
If you have any further questions, please feel free to contact us quoting the following reference number [protected].
The future is exciting. Ready?
Shiwani lakhra
Vodafone idea corporate care

Contact details:
For enquiries: 199 (Chargeable for agent [protected]@50 p/3 min)
For complaints / requests: 198 (Toll free)

For all company paid accounts : [protected] / 55666

E-mail: corporatecare. [protected]@vodafone.com
Website: www.vodafoneidea.com

Now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now.
www.vodafone.in/m92


From: abhishek ghosh g [mailto:abhishek. G. [protected]@ericsson.com]
Sent: tuesday, november 6, 2018 9:52 am
To: subhra. [protected]@vodafone.com
Subject: fw: ticket no :[protected] incorrect billing

Hi subhra,

I am in e// corporate connection with vodafone. I am chasing an issue with overcharged billing during my international roaming. After a week describing my concern to around 3 / 4 customer care executive, still i have not received any answer relevant to my concern. So i will request you to please do needful from your side. Trailing mail is for your reference.

To tell you long story short, i have billed for 326min duration with in a period of 56min (38 + 18) to a single number. I am attaching the screenshot of the issue area in my itemized bill and the bill itself for your reference.

Hope to get a resolution as soon possible.

Abhi
Solution architect
[protected]

From: corporatecare. [protected]@vodafone.com [mailto:corporatecare. [protected]@vodafone.com]
Sent: monday, november 05, 2018 10:09 am
To: abhishek ghosh g
Subject: ticket no :[protected] incorrect billing


Dear mr. Ghosh,
Thank you for writing to vodafone idea corporate care.
As we discussed today on number, i will be completing your request today regarding billing charges for your vodafone mobile number [protected].
I have looked at your account and located these charges. These charges have been applied to your account for roaming calls.
You used your mobile while travelling to greece. While you were travelling you have been charged amounts of rs.10.253/- for outgoing calls. These have been charged at the following rates:
Rental incoming minutes outgoing minutes sms data
International/national roaming service 149/- 70 140 15 5.5per 10/kb
These amounts have been charged for calls/sms/data usage above your free allowances in your pack.
You may have inadvertently switched to mobile data usage even while you were using a wi-fi service without realizing it.in the future, you can avoid this happening by switching off your mobile data service in your handset settings.
If you have any further questions, please feel free to contact us quoting the following reference number [protected].
If you have any additional queries, i will be happy to assist.
The future is exciting. Ready?
Nitasha
Vodafone idea corporate care
Contact details:
For enquiries: 199 (Chargeable for agent [protected]@50 p/3 min)
For complaints / requests: 198 (Toll free)
For all company paid accounts: [protected] / 55666
E-mail: corporatecare. [protected]@vodafone.com
Website: www.vodafoneidea.com
Now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now.
www.vodafone.in/m92


On 11/4/2018 10:39 am; from: abhishek. G. [protected]@ericsson.com; to: corporatecare. [protected]@vodafone.com; ;? Cc: nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; ; subject: re: ticket no :[protected] incorrect billing;
Hi,
Let me know what is the update on my ticket.
For last one week you representatives only called me to know the same concern, i iterated to everyone, without giving me any answer of my questions.
It’s crossing the threshold now.
Ultimating you to response with the proper answer by monday 5pm.
Abhi
[protected]
From: abhishek ghosh g
Sent: friday, november 02, 2018 9:42 pm
To: 'corporatecare. [protected]@vodafone.com'
Subject: re: ticket no :[protected] incorrect billing
Hi ravi,
I can understand you are not able to realize my concern. I was in greece and activated the international roaming before starting my trip without any special pack to reduce call charges. And in greece, i indeed switch on my number and talk to the other number. So it is quite obvious that the international charges will be applicable to mine.
If you follow my previous mail, in my concern list i specifically mentioned my top priority point where i told how can a single number be called for “a duration of 308min in between a period of 37:35min”. How i came with this data point, i described already, so will request you to go through my previous mail for the details. I am also attaching the same screenshot i previously put in the body of the mail, to make sure that the same is properly visible to you.
For sake of max billing against my number for that duration, as per your given rate, i can be charged for 7, 840 inr (38min + 18min) x 140/=). So why i charged 10, 253.04 inr instead. Although i think you will agree that if someone is calling a number for 14times, to dialing the number, ringing the other phone and then receiving the call, can’t be performed in 0min, it’s not humanly possible. And i can remember those calls was not continuous, there was gap in between the calls. So obviously the charges will be less than what i mention for the calculation.
I need that explanation.
Abhi
[protected]
From: corporatecare. [protected]@vodafone.com [mailto:corporatecare. [protected]@vodafone.com]
Sent: friday, november 02, 2018 6:01 pm
To: abhishek ghosh g
Subject: ticket no :[protected] incorrect billing

Dear mr. Ghosh,
Thank you for writing to vodafone idea corporate care.
As we discussed today on number [protected], i will be completing your request today regarding billing charges for your vodafone mobile number [protected].
I have looked at your account and located these charges. These charges have been applied to your account for roaming calls.
You used your mobile while travelling to greece. While you were travelling you have been charged amounts of rs.10.253/- for outgoing calls. These have been charged at the following rates:
Rental incoming minutes outgoing minutes sms data
International/national roaming service 149/- 70 140 15 5.5per 10/kb
These amounts have been charged for calls/sms/data usage above your free allowances in your pack.
You may have inadvertently switched to mobile data usage even while you were using a wi-fi service without realizing it.in the future, you can avoid this happening by switching off your mobile data service in your handset settings.
If you have any further questions, please feel free to contact us quoting the following reference number [protected].
If you have any additional queries, i will be happy to assist.
The future is exciting. Ready?
Ravi
Vodafone idea corporate care
Contact details:
For enquiries: 199 (Chargeable for agent [protected]@50 p/3 min)
For complaints / requests: 198 (Toll free)
For all company paid accounts: [protected] / 55666
E-mail: corporatecare. [protected]@vodafone.com
Website: www.vodafoneidea.com
Now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now.
www.vodafone.in/m92


On 11/2/2018 9:04 am; from: abhishek. G. [protected]@ericsson.com; to: corporatecare. [protected]@vodafone.com; ;? Cc: ; subject: re: ticket no :[protected] incorrect billing;
Hi,
I received sms that the mail will be answered by 24hr. But still i have not received any reply.
Request you to please let me know your opinions on the raised concern in the trailing mail.
Abhi
[protected]
From: abhishek ghosh g
Sent: wednesday, october 31, 2018 10:53 pm
To: corporatecare. [protected]@vodafone.com
Subject: ticket no :[protected] incorrect billing
Hi,
I opened a ticket for wrong billing in my last bill generation on last sunday 28th oct with the ticket reference id[protected].in a one-liner, i was overcharged due to nonfeasible call duration. I have few on call conversation with you different customer care executive but none was able to provide a proper explanation what might be the scenario in which i can call a single number for a duration of 308min within a period of 37:35min.
I am referring the data points based on the itemised call i received along with the bill. Attached bill for your reference. Now being a responsible customer of vodafone for last around 13+ years, i am letting you know how i come up with the conclusion is that the bill is wrong. I checked the start of the first international call from my number to [protected] is 20:55:11 and the last is 21:32:46. If i consider the date-time is provided as the start time of the call then the duration of this period comes to 37:35min. As i am considering the start time so let goes the last call duration. So the duration becomes 308min.
Now i need the explanation if the billing is right then
1.
2. How a single number be called from a particular number for a duration of 308min in between a period of 37:35min.
3. Although there was no conference call at that time, i heard from your executive that, might because of the conference call this can occur. For the sake of argument, if i consider that happen also, then why the cdrs/call record with that number is not present in my record.
4. If a take the max change against a 1min is 139.99, then also how the total charge of 10253/= is getting calculated. It’s nither a factor of duration as per bill nor a factor of the period (37:35)
5. What is the call rate for international calling in international roaming for greece

I am expecting a logical rational explanation of each of my questions. Being my self a billing expert in a telecom organization which considered to be a giant in the industry, i believe only a logical clarification is expected. Please make sure the response supposed to come within the threshold of a human limit else i will make sure it supposed to be heard by the proper forums.

Regards,
+2 photos
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