Vodafone India — unable to send text message from vodafone sim. i changed phones as well

Address:Kolkata

I cannot send any message from my vodafone sim. I changed the phone as well but of no use. The smsc phone number is correct for kolkata. This is corporate sim. It was postpaid sim then we were asked to change to prepaid as per company policy. Phone number -[protected].
Date of the incident - 1 april 2020.
I tried calling the customer care number of times but i got no resolution. I am frustrated right now. I have urgent work to do and as this is my office number it is creating a lot of problems.

I want the sms service to be restored.
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