[Resolved]  Vodafone India — unauthorized charges to my mobile phone account

Address:

560043

Vodafone included the below addins to my phone pack without any request from me or notification. When i request my pack details the below dont come up and i got to know about this after i called customer services.in my opinion what vodafone is doing is unethical and they are not offering a full refund of the charge of this service from the activation date as it was added without my knowledge. There is a clear invasion of customer privacy, as these addins are provided by third party companies and it does not appear in the billing plan details of vodafone.

Vodafone games-21rs/week 31st may'19
How to video-49/week activated from oct'18

After requesting for a formal complaint to be registered with vodafone customer services they keep getting back to me saying that a block for such addins has been applied to my account which will last for next 6 months. After 6 months i need to mail them again and they will renew the block. They have rejected giving me a refund so that it cannot be done.

I am sure this has been done to thousands of customers without informing them and vodafone has made money cheating consumers and amount collected by them in such means should be easily in crores.

Thanks,
Joseph simon