Vodafone India — Unbilled amount charges activated by vas automatically.

Apr 17, 2017

Updated by Kamal bhakuni Dear team,
15 day back i convert my Vodafone prepaid no.to postpaid Vodafone no.(port in ) from pune location circle.
At present my un billed amount automatically increasing up to rupee 230 under my Vodafone zone app, with out activating any vas(value added services) services by me.

If this is the way of your company for charging unofficial amount which we are not using your connection in future.

This type of fraud by charging extra amount is not exceptable.

I already called so many time to the customer care but they are not ready to.listen my complain .They all the time transfer my call from 1 location to another,

Please find the SS(screen shot for your refrances) mention in the attachment and please deactivate my account i m not continue with this type of fraud telecom provider company.

Jun 27, 2017

Updated by Kamal bhakuni To
Chief operating officer
Vodafone MH pune circle

Dear sir,

It’s with unpleasant experience, I am compelled to write to you about this episode.
As previous I already raise do many complained against Vodafone Fake commitment and Not able to do there service on Time. This is a clear case of cheating the consumer. I'm pursuing a legal option to take this up in the consumer court to fight this as this is completely false commitment being levied to My Corporate Company.
I decided to port My both no to Vodafone. I contacted vodafone customer care on my Office and talked to mr. Subod. He offered a plan of rs. 499 Red plan for both my Vodafone no with unlimited calling and 21 GB data with 2gb high speed 4g data for lifetime billed per month.

I agreed, executive hence came to my home the same day. To my surprise, the executive informed that they r offering 15 gb data only for 3 months, and hence i called back the customer care and tried to confirm again the bill plan. Another surprise came my way, this time a lady with name neha told me that only 6 gb is offered in this plan.

Three personnel from the same company with three different sayings. I was shocked. After that I raise a consumer complaint
After 5 min. Another call came from vodafone and expressed apology and said that it was executive mistake. So i asked once again about the plan. This time, the same plan became of rs. 399. What the # these vodafone people do. I was furious but felt laughing on their reponses. Totally unprofessional, foolish customer care service.

Pathetic services