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Vodafone India — unethical prepaid recharge

Hi team,

Hope you can assist me here.

I have done a prepaid recharge of 399. This plan is meant to provide unlimited calls. But when i try to call to some of the toll free numbers, it says low balance and call is not getting connected. I have been facing this since more than 20 days, raised complaint to vodafone customer care and they i have to recharge another 35 to make a call to those numbers. This is really unfair trade practice. First of all i took a plan which is unlimited, then why should i make additional recharge. Very much disappointed with the service where it’s troubling customers in the form of cheating.

Regards,
Samir
unethical prepaid recharge
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Complaint Status


[May 03, 2019] Vodafone India customer support has been notified about the posted complaint.
Updated by sam.akh4u May 08, 2019 I have not received any update on this
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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    22222
    Pending
    0
    Resolved
    7935
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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