Vodafone India — unfair mms balance deduction

Address:

700104

I am an old user of vodafone and i am regularly using their unlimited calls+4g data+ sms plans for a long time now. On 9th june 2018 i noticed that i was unable to send any sms although i had the unlimited pack activated. So i called up their customer care on [protected]. The customer care executive was rude and very unprofessional. He simply told that my balance had become negative because i had sent an mms and due to this negative balance i was unable to send sms. I am very sure that i have never sent any mms to any number so naturally i requested to know to which number was the mms sent. To this question, the person speaking very rudely with me. He mentioned that it is not possible for them to know the number. Further when i tried to make enquiries about it, he spoke like a person who has not learnt any manners in his whole lifetime. Please note that i have the whole conversation with the guy recorded in my phone.

Vodafone india, i request you to look into this issue and kick out such illiterate people from your company. If you dont resolve my issue, i will port out.