[Resolved] Vodafone India — value added service charged but not activated by me

nikhil tilwani

Address:

Hyderabad, Andhra Pradesh, 500026

Value added service charged but not activated by me

Vodafone india has charged me 150rs (75rs 2 times) for juice up service. I have not subscribed for these services.
Opened a chat with vodafone support on their app, they say i have activated this service and cannot reverse back the charges.
This service not activated by me and has been falsely charged twice - 31/12/2019 and 16/12/2019.
Mob number - [protected].

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Feb 23, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 23/01/2020 2.20pm 23/01/2020 4.10pm 23/01/2020 5.02pm.

Regards,
Snehal