[Resolved]  Vodafone India — Vas auto-activations

Address:

411038

My name is Bipin Kesarikar and hold mobile Number [protected] (Relationship Number[protected]. I migrated to a new Bill Plan Red4Business on 27th Feb 2017. This plan gives me unlimited calling facility along with 3GB 3G data per month. However since the plan got activated, VAS services were getting auto activated for which each time I have written to customer care. Upon the generation of first bill post new bill plan activation which was on 18th March 2017, I was given reversal for the auto activated VAS charged in the bill and we sorted out. The VAS services continued to get activated even after that. The next bill was generated on 18th April 2017 and again charges for Auto Vas activated were levied. When I contacted the customer care I was told that these get activated because I have GPRS activated on my phone and hence downloads are happening. I need to deactivated/delete GPRS and then these will stop. They also said that they will not do the reversal. I agreed with the lady and said I will pay the additional charges this time as their is an element of doubt from my end as well. So I paid the bill in full. Then I went to your Vodafone Store on Paud Road, Pune and got the GPRS settings and Vodafone Live settings deactivated. Still the Auto Activation of VAS services continued. The next bill was generated on 18th May 2017. However your Team promptly gave me a credit reversal for the charges that were levied. So again I paid the remaining amount and we got it settled. Auto Activation of VAS services still continued and this time they were again charged in the bill generated on 18th June 2017. An amount of INR 521 was to be put on the bill for VAS services however one of your representative Mr. Sushil Deshmukh was convinced that these are incorrect charges therefore reversed INR 96 out of them with reference number[protected]. However the remaining charges of INR 425 have been billed to me and denied by your Team to be reversed. One of your Team Member Shammoor even passed a good will gesture credit of INR 100 which god knows were it is reflecting. On 22/06/17 I spoke with one lady Vidya who nicely heard me out and thought she has understood the situation because she said she will check with her seniors and get back to me. However very politely she has sent me a mail 10 minutes after we spoke which is basically a standard draft copy and pasted. Same with the lady Priyanka with whom I spoke on 23/06/2017 morning. Therefore I say that you people are contradicting each other. Also the people currently interacting with me on mail/phone are hardly trying to resolve the situation. They are just doing their job and nothing more. Once upon a time your customer service was highly appreciated but now it pains to interact with people who are least bothered to resolve situation. I have been with VODAFONE since 2009 and never will you see I paying up bills late or any other such thing. Its only since Feb 2017 that I am facing these problems. I want an immediate resolution from you people. Regards, Bipin Kesarikar [protected]