Vodafone India — vodafone charging bills even after i surrendered the connection | |
I had a vodafone mi-fi wi-fi dongle purchased from kolkata. I have used that over a year in kolkata. Last july i moved to bangalore & then i decided not to use this anymore. So i went to a local vodafone store in bangalore (Whitefield area) & surrendered the vodafone connection on 29th july, 2017. At the time of surrendering the connection i cleared all the dues & the store manager assured that there are no formality left. From september, 2017 i again started to receive calls that i have outstanding balance. I asked them why there's outstanding balance where as i surrendered the connection & cleared all the bills. They said my connection was surrendered on 29th july but they opened it again on 31st july with out consulting with me. I did not receive any call or any mail and i have no idea how it was re-opened again. From september, 2017 onward whenever they said they will look into this & will escalate. But nothing happened & every month i used to get a bill. This january, 2018 one of the vodafone representative took the matter seriously and said she has again surrendered the connection. I asked why you are saying again when i already surrendered, she said it was re-opened so i asked on whose request you re-opened which she could not answer. So : 1. Who re-opened my connection and why? 2. I am not going to pay for the month august, 2017 - december, 2017 as i already surrendered the connection and the the device to a bangalore vodafone store (Whitefield) in july, 2017. 3. Please make sure i do not receive any such calls from vodafone again. My vodafone number was : [protected] My contact : [protected] Was this information helpful? | |
Vodafone India customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear sir,
I forgot my SIM card everywhere, so please deactivate my sim card [protected].
Name :Subramani. P
Mob no. [protected]
Address : no. 16, Abdul kalam St, kamaraj nagar, gorimedu, pondy.. 605006
I forgot my SIM card everywhere, so please deactivate my sim card [protected].
Name :Subramani. P
Mob no. [protected]
Address : no. 16, Abdul kalam St, kamaraj nagar, gorimedu, pondy.. 605006
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i have taken follow up since last 20 days but connection issue is not resolved.
it's company strategy to get more money form customer very bad experience
to use this service.