Vodafone India — Vodafone Charging extra on the name of CONTENT DOWNLOAD.

Address:560056
Website:www.vodafone.in

Dear Sir/Madam,

Vodafone Bill NO: 97305102
Bill Date: 20.01.2017
Vodafone No: [protected]
Vodafone Relationship No: 61563124.

It has been consistently observed in many bills that Vodafone is charging extra money under "VAS - Content Download", even when I have not activated any VAS and not downloaded chargeable content.

IN no event of download "Pay with Vodafone: option pops up to reconfirm" (which is mandatory for any mobile purchase). In such case how consumer will get cautioned about applicability of charges??

Vodafone customer care executive give conflicting answers and declares that charges are third party content driven and not by Vodafone. However Vodafone is charging and collecting said charges from customers. Very strange!!!

Vodafone need to be more honest and transparent and avoid overcharging customers.

Any action from your department towards stopping this malpractice will be highly regarded.

Regards
Sewaklal
[protected]
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Vodafone India customer support has been notified about the posted complaint.
Jan 15, 2017
ashish39's response
Dear sir
I had a land at chandkuri 7km from durg station . it is on state highway with good transport facility and electricity. I am intrested to sublet the land of approx. 1800 sqft
kindly contact
ashish
Complaint comments 

Comments

Vodafone has charged me by activating packs such as DOTBOT etc. Without even activated myself.
Dear sir
I had a land at chandkuri 7km from durg station . it is on state highway with good transport facility and electricity. I am intrested to sublet the land of approx. 1800 sqft
kindly contact
[protected]

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