Vodafone India — vodafone denies processing deactivation of international services despite following their instructions

Address:

Rajkot, Gujarat

To Whomsoever it may concern

Name: Roopal M Tolia
Number regarding complaint : [protected]

Complaint details :

International roaming services were activated on 6th February and deactivated on 8th February using the information provided on the vodafone site as well as the representative at the Vodafone store in Rajkot - Dr. Yagnik Road branch.

I am attaching a screenshot of both the information on the site which clearly states that sending the message deactivates the services and I would like to reiterate that that is what I was told even at the store.
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Had I been informed that I would personally have to ensure that the actions are taken, I would have complied.

Despite filing multiple complaints in the month of March because my services had not been deactivated when I expected and WAS TOLD they were deactivated, I was still charged for it.
Complaints filed previously :
[protected]
[protected]
[protected]
[protected]

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The message of deactivation I received on 1st April after I personally went to the store to deactivate the services I have been overcharged for and the message that I received when I deactivated it through sma are the SAME.

This brings me to the second part of my complaint- Miscommunication and failure to process request.

Despite my continuously fighting to get my services deactivated, no action was taken in March. I was unaware of the services being functional when I was traveling in March.

An error at the customer care end to process my multiple requests to end the services has resulted in me being charged for it over n over again.

I was given the wrong vodafoneidea email address for the complaint by Mr. Sudarshan Patil, who I believe tried his level best to come up with a loophole to explain the fault at the customer care end. I do believe I am being wrongfully charged due to misinformation given to me by the representatives at the store as well as the customer care representatives I have had a conversation with until now. And despite multiple very clear requests, have not had my services deactivated.

I have been a loyal customer and expect to be reimbursed for my inconveniences or I would be compelled to file a case in consumer court.

All the vodafone complaint filing email addresses online were conveniently unreachable.