Vodafone India — vodafone malicious and unlawful practices by increasing bill charges

 
2 Reviews
166 CHOWKHANDI KYDGANJ ALLAHABAD U.P., Allahabad, Allahabad District, Uttar Pradesh, India
 highcourtald on Apr 19, 2019
Honorable consumer court of india
Justice for consumer right protection

Subject:- vodafone malicious and unlawful practices by increasing bill charges.

Respected sir/mam

I ram singh residential of 166 chowkhandi kydganj prayagraj (U. P.), using postpaid connection since 20 years, my mobile no is [protected] and service provider is vodafone.
Beside many of bad experiences in vodafone services, regarding excessive bills, poor network e. T. C., i forgive vodafone every time.

1. Few days before vodafone agent call me and described that, ” we have best offer for you and for availing this you have to upgrade your monthly plan from 150 to 299.”

2.. I rejected his offer because i don’t have any such requirements and told them that i’m not interested in their scheme.

3. I was surprised when i saw vodafone mobile message in which they increased my vodafone bill twicer and teased my plan forcefully, my usual monthly bill is 177 rs but they increased falsely.

4. I complained to vodafone customer care, complain no[protected] but instead of listening me, he warns me in a cunning manner that your number will be shut down.

5. Last 2 years vodafone delivery boys are also not providing me original hard bill copies, which is consumer right, for this i have laudged various complaints to vodafone but they never fulfill their commitments.

Sir pls take immediate action for their malicious and unlawful practices to prevent consumer right and order them to roll back excessive charge and do not tamper my bill again by giving modified copy of bill.

Yours faithfully
Consumer name: - ram singh
Mobile number:- [protected]
Address:- 166 chowkhandi
Kydganj prayagraj (U. P)

vodafone malicious and unlawful practices by increasing bill charges

Complaint Status


[Apr 20, 2019] Vodafone India customer support has been notified about the posted complaint.
Updated by highcourtald, May 09, 2019
Vodafone is not cooperating, neither they email me or call me. They send me a mobile bill message.
which is totally unfair because Vodafone cannot decide which plan consumer will buy. so their charges are wrong and need to be roll back immediately.
email id:[email protected]
mobile no-[protected]
Updated by highcourtald, May 27, 2019
Respected Sir

Vodafone has not resolve this matter yet and sending me false bill mobile messages in which they added more charges. i think this not a very difficult issue which Vodafone can not resolve but they are annoying consumer.
they have to roll back all false charges and restore my original plan.
email id:[email protected]
mobile no-[protected]

vodafone malicious and unlawful practices by increasing bill charges
Updated by highcourtald, Jun 12, 2019
Respected Sir

My Complain against Vodafone for Increasing my bill charges by tampering my 150 Plan to 299 and Sending bill of 351 Rs.
1.In this Case Vodafone Cannot tamper my Plan automatically by saying this plan is closed. this plan is mutual agreement between consumer and service provider.
2.If Company is not capable of giving this Plan to me then They Have to Inform me but they didn't do.
3.Instead Of Roll Backing Their false charges company is harassing consumer by sending more bills.
4.Matter is sub judice there fore vodafone cannot add any other charges in 351 Rs but They are doing.
5.Vodafone Agent Call me and said your bill is one thousand rupees and we are giving 5o Rs Discount.
This mischief activity of vodafone must be penalize instead of correcting their mistakes by sending me new bill of 177 rs. They Exceeded to 1000 and now they are giving discount of 50 Rs.
My Plea is to roll back false charges and return my security deposit then after i port my number to bsnl sevices.
Updated by highcourtald, Jun 19, 2019
RESPECTED SIR

PLEASE YOU GAVE YOUR DECISION ON THIS ISSUE BECAUSE VODAFONE HAS NOT RESOLVE THIS MATTER YET.
I HAVEN'T MADE EVEN A SINGLE CALL SINCE THIS ISSUE TAKE PLACE.
AFTER THAT THEY BARRED MY OUTGOING SERVICE ALSO I HAVE FULL FAITH ON YOU AND READY TO OBEY YOUR ORDER.
I 'LL WAIT BEFORE 24 JUNE19 SO KINDLY RESLOVE THIS ISSUE AS EARLIER AS POSSIBLE.
Updated by highcourtald, Jun 24, 2019
RESPECTED SIR

TODAY VODAFONE AGENT SHRI GYAN JI VISITED AT MY RESIDENCE AND ASSURE ME THAT IF CONSUMER IS NOT READY TO TAKE PLAN OF 299 WE CAN NOT FORCE ANYONE HENCE AFTER YOUR OBJECTION I WILL SUGGEST MY SENIOR TO ROLL BACK THE OBJECTED CHARGES.
HE ASSURE ME THAT YOUR BILL WILL BE 177RS AND ALL CHARGES WILL BE ROLL BACK.
AFTER THAT YOU CAN MIGRATE TO VODAFONE PREPAID.
HE ASSURE ME THAT I WILL SEND THIS FINDINGS TO SENIOR TEAM AND MATTER WILL BE RESOLVE TODAY.
HOPING TO SORT IT OUT
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