[Resolved]  Vodafone India — vodafone penalized me for recharging before due date.

Address:

Amritsar, Punjab, 143001

On 01.11.2018, i recharged my vodafone prepaid number with rs.509 (90 days-unlimited calls-1.5gb/day) & next recharge due date was 29.01.2019.

On 11.01.2019 i. E. 18 days before the due date, i again recharged with rs.399 (84 days-unlimited calls-1gb/day). The new due date should have been 23.04.19 but my account and app showed as 04.04.2019. Also, the data plan has changed to 1gb/day from 11.01.2019.

It was obvious that the system calculated the next due date from the date of recharge not from the actual validity expiry date. It means that the service provider has penalized me for recharging before the due date.

I emailed the whole matter to vodafone customer care. First, i thought that software had some bug or due to some technical reason it happened. But after going through their reply email, i realized that this is usually done intentionally by this company. The told that when customer recharges before the due date, the remaining days are overlapped with the new plan. But this clause is not mentioned on their website or mobile app i recharged.

What about those 18 days (11.01.2019 to 29.01.2019) for which i paid twice? Service provider can't charge me twice for a service. Even, their website / mobile app should not do the recharge before due date or at least warn the customer regarding the overlapping of the remaining validity days.

I emailed many times to vodafone customer care regarding this but they refused to add those 18 days in my validity period.

This is a very bad practice and in this way, they loot the customers with these such cheap tactics.